40 front office assistant jobs found in Shah Alam

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, Join US and be part of our expansion journey. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...

Ensure that all guests receive a fast, efficient and friendly check in and check out. Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Must be thoroughly conversant with the computer system. Adhere to company’s credit policies and to ensure that all revenue expected will be received. To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc. Aware of the various types of profiles and to update them correctly. To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card. To be familiar to the measure and the steps to be taken when the system fails and al back up procedures. To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and...

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.

1) Be able to work independently with a small team of staff. 2) Dynamic and Energetic and able to work longer hours as and when required. 3) Pleasant and friendly personality 4) Able to multi task with Front Office operations should the need arises. 5) Preferably Kuala Lumpur and Selangor residence. 6) 2 star Hotel

Job Highlights Attractive remuneration package including quarterly bonus Personal & Career development training Positive and collaborative working environment Job Description  Attend and welcome customers upon their arrival and assign rooms Pleasant appearance / well groomed Receiving and managing reservations made online and via telephone Verifying guest payment methods during check-in Assigning rooms to guest and informing them of any special offered by the hotel Managing guest room services issues Benefits Quarterly Bonus Daily Allowances  Staff Rate Discount  Medical Coverage  Training 

SPM level with experience in Hotel Diploma level in any field Experience in Customer Service handling Good English communication

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their...

Answering enquiries through phone & email check-in/out guest Attend to guest's request after guest checked in Coordinate room status updates with the housekeeping department To manage daily billing and payment Perform night audit Shift work, must able to work night shift

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

Job Description ( Guest Service Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms. 9.    Use the telephone in a polite, friendly, helpful and...

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

1.    To maintain a friendly, neat and pleasant image at all times 2.    To provide courteous service to guest and respond promptly and tactfully to guests' enquiries         complaints and requests. 3.    To work in close co-ordination with the Assistant Executive Housekeeper in training and          orientating floor staff 4.    To inspect rooms on the assigned floors, corridors and service areas to ensure that all         assigned areas are up to the required standard. 5.    To report the status of rooms to the Front Office and check on discrepancies with the Front         Office morning report. 6.     To follow up on maintenance with the Engineering Department and see if it is done 7.      To handle Lost & Found items and valuable items which are to be handed immediately          to the...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

RESPONSIBILITIES:   1.  To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2.  To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....

RESPONSIBILITIES:   1. To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2. To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...