40 front office assistant jobs found in Kajang

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, Join US and be part of our expansion journey. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment.

SPM level with experience in Hotel Diploma level in any field Experience in Customer Service handling Good English communication

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...

Duties : ·         To handle the set-up of daily reservations and check-in and check-out guests. ·         To ensure guest satisfaction, anticipate and respond to request promptly. ·         Responsible for the delivery of service throughout in a friendly and courteous manner ·         Handling cashier during shift on duty. ·         Answering guest call with manner. ·         Providing latest hotel information in correct manner. ·         Attending to guest complaints immediately and highlights to Supervisor for his further action. Requirement : ·         Takes pride in being hotelier ·         Possess SPM and at least one year working experience in hotel. ·         Good command of English and Bahasa Malaysia. ·         Courteous, service oriented with pleasant personality. ·         Able to perform shift works. ·         Due to work permit restriction, only...

Delivers the basic standards and provide exceptional guest service at all time. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To update and maintain efficiently the current room status and to inform the Superiors, should their...

1) Be able to work independently with a small team of staff. 2) Dynamic and Energetic and able to work longer hours as and when required. 3) Pleasant and friendly personality 4) Able to multi task with Front Office operations should the need arises. 5) Preferably Kuala Lumpur and Selangor residence. 6) 2 star Hotel

Job Highlights Attractive remuneration package including quarterly bonus Personal & Career development training Positive and collaborative working environment Job Description  Attend and welcome customers upon their arrival and assign rooms Pleasant appearance / well groomed Receiving and managing reservations made online and via telephone Verifying guest payment methods during check-in Assigning rooms to guest and informing them of any special offered by the hotel Managing guest room services issues Benefits Quarterly Bonus Daily Allowances  Staff Rate Discount  Medical Coverage  Training 

Ensure that all guests receive a fast, efficient and friendly check in and check out. Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Must be thoroughly conversant with the computer system. Adhere to company’s credit policies and to ensure that all revenue expected will be received. To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc. Aware of the various types of profiles and to update them correctly. To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card. To be familiar to the measure and the steps to be taken when the system fails and al back up procedures. To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and...

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.

Answering enquiries through phone & email check-in/out guest Attend to guest's request after guest checked in Coordinate room status updates with the housekeeping department To manage daily billing and payment Perform night audit Shift work, must able to work night shift

Position based at Travelodge Bukit Bintang    BASIC FUNCTION:   To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager.  The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests.    The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.     DUTIES AND RESPONSIBILITIES:   1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

A guest service assistant is an individual who provides assistance and support to guests in hotel. Responsible for creating a positive experience by answering questions, providing information, and resolving complaints.

OBJECTIVE OF THIS POSITION: To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account To ensure that customers satisfaction is the key driver for all sales initiatives and strategies To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel DUTIES AND RESPONSIBILITIES: To achieve daily...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

1.1    Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2    Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel. 2.1    Management Representative.  2.2    To represent management in handling of room enquiries, compliments, complaints, etc. 2.3     Where all enquiries are handled immediately and to the satisfaction of the guest. 2.4     Where complaints are handled tactfully and resolved to the satisfaction of the guest. 2.5    Represents the Management in handling guest complaints/requests, concerning services     from all areas of operation and any final decision should be referred and confirmed by the department concerned. 2.6     All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office...

Perdana Kuala Lumpur City Centre (PKLCC) , owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position: Guest Service Assistant To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests.  To follow up within 10 minutes with the necessary department to ensure completion of tasks. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift. To ensure that cashiering is follow SOP. All reservations taken are to be keyed in and confirmed through email or fax within the same day. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.

RESPONSIBILITIES:   1.  To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2.  To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....

RESPONSIBILITIES:   1. To increase business/ occupancy through establishing and maintaining good rapport with a number of clients, working towards meeting sales targets. 2. To develop new business (Acquisition) wherever possible from identified market segments and sources of business. 3. To attend trade shows, promotions, etc. representing hotel (in general to keep a high profile in the marketplace). 4. To distribute corporate directories (Worldwide Directory, Worldwide Guide) sales collateral as appropriate. 5. To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the database system. 6. To submit the sales call plan and the sales call report by end of the week. 7. To conduct minimum 5 (five) Site Inspection for the hotel exposure to clients on weekly basis. 8. To entertain a regular clients and potential clients to maintain the rapport and to secure future and existing business....