20 front office assistant jobs found in Kajang

JOB DESCRIPTION We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or without experience working in...

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction.  Job responsibilities :  Ability to perform guest check-in and check out  Ability to answer & handle room reservations Ability to handle guest requests & relation matters efficiently Able to provide exceptional customer service at all times  Ability to perform cashier and night audit tasks  Providing guests with information about the hotel Other duties and responsibilities as assigned Job requirement :  Good verbal communication skills in English and Malay Positive working attitude with good interpersonal skills  Computer literate and basic mathematic skills Willing to work on shift, weekends, public holidays, and extra time during high occupancy With or...

Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event Candidates should have minimum SPM. Certificate in hospitality industry will be an added advantage. Have strong interpersonal & communication skills in English & Bahasa Malaysia, Friendly helpful disposition. Excellent grooming standards. Able to do shift work. Computer literate.

Job Description 1.    Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and departures for check-outs (Cashiering) of all the hotel guests.  2.    Responding promptly to all guests’ requests, enquiries and complaints.  3.    Ability to perform the duties of night audit.  Requirements  •  Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.  •  Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.  •  Good communication and interpersonal skill.  •  Have experience in Reservation will be an advantage.  •  At least 2 year(s) of working experience in the related field is required for this position.  •  Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.  •  Applicant MUST be Malaysian citizen.  •  Applicant MUST willing to work 3 (three) shift hours.  •  SPM leaver are welcome to apply.  Note: Please...

Possesses product knowledge and knowledge on current promotions (rooms and food and beverage) in the Hotel. Provides courteous and efficient service to guests, rendering service with a smile at all times. Up sells rooms (Executive Club, Suites etc.) to guest at all times. Highlighting to Supervisor if there is any matter needing urgent attention.  Attends to guest’s complaints immediately and highlights to Supervisor for his further action if cannot solve the matter.  However, follows through and continues to keep guest informed of course of action. Assists at Front Desk by checking in guests by obtaining full particulars by sighting the Identity Card and/or Passport of the guest. Complete filling up the registration card and obtains guest’s signature, keys in the necessary data in the HIS computer system and attach all necessary documents for record. If appointed as Cashier, is fully responsible for the Cash Float assigned and performs cashiering duties carefully at all...

Proven experience as front desk representative, or relevant position Knowledge of office management and basic bookkeeping Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.  ...

Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Front Office Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation and call centre Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. Is...

OBJECTIVE OF THIS POSITION: To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account To ensure that customers satisfaction is the key driver for all sales initiatives and strategies To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel DUTIES AND RESPONSIBILITIES: To achieve daily...

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Duties and Responsibilities Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. Has a very close working relationship with Operations Manager. Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. Handle all levels of associates professionally. The Guest Service Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. Assist, help and supervise the Reception, Reservation, Call Centre and Sky Lounge Ensure there is a healthy and strong communication link between the...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role; Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge...

Job description RESPONSIBILITIES: 1. Assisting the Assistant Housekeeper on a daily operation of Room section. 2. To prepare room assignment and scheduling for Room Attendants 3. Monitoring the daily room status, discrepancy, arrival, departure, VIP room, stay over and OOO (Out of Order) room status. 4. Carry out room inspection by follow the standard operation procedures. 5. Conduct training to Room Attendant by following the hotel SOP. 6. Check and submit on daily room operation report to Assistant Housekeeper 7. To audit room assignment reports completed by the Room Attendants daily 8. Arrange inventories of linen, chemicals, guest amenities and supplies. 9. To attend and conduct department morning briefing with Room Attendant to update information, special request, consistency in uniform, grooming standards and any matters pertaining to housekeeping and the hotel. 10. Prepares and coordinates annual appraisals Room Attendant and to arrange relevant...

Duties and Responsibilities   Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency Complete responsiveness to the desire of the hotel guests Quality service of the hospitality is optimised in accordance to the quality service standard To maintain a good working relationship with your own colleagues and all other departments. To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly...

Responsibilities •    To handle all incoming and outgoing calls efficiently and courteously as per the standards. •    Ensure all discretionary procedures are followed prior to transferring guest calls. •    All requests are to be entered into the call centre system and followed through until completion. •    Guest satisfaction to be checked by follow up reviews and calls to guests. •    Effectively handover open calls to the next shift’s colleagues. When necessary, inform Management of key points of status as appropriate. •    To give full cooperation – operation to any colleague requiring assistance in a prompt, caring and helpful manner and to assist in other Hotel departments in response to the business and client needs. •    To relate any queries or any other important issues to your Supervisor. •    To be aware of the Hotel Management, their offices and role availability. •    To be the centre of communications in times of emergency and fire. •    All calls to be answered...

Job Responsibilities: Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the guests. Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction. Handles face to face guest requests and enquiries articulating accurate advise on products, services and happening within the Serviced Residence. Handles simple F&B services in a lounge.  Job Requirements: Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am). Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English. It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in Property Management System (PMS) systems. Fresh graduates are encouraged to apply.

Provide excellent customer service to internal and external guest that require assistance via telephone calls to the service centre Able to handle the basic telephone system Good verbal communication skills  Good command of English  Fresh graduates with hotel background are encouraged to apply Potential candidates with Marriott International hotel brand experience is an added advantage Able to work shift hours

Greet , welcome and provide assistance to guest that arrive at the hotel according to the required brand standards Provide luggage assistance to guest  Assist with transportation arrangements  Good verbal communications skills Excellent customer service skills