27 front desk jobs found

General o Reads the logbook daily and take action accordingly. o Provides information regarding the hotel’s facilities & services. o Ensures to always be informed of VIP in-house and daily functions. o Handles guest complaints in accordance with service recovery guidelines. Front Desk o Assigns rooms and checks in/out guests in accordance with established standards. o Checks guest history of all arrivals on shift and gets familiarized with the information. o Greets and addresses guests by name. o Thanks every guest when they depart. o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. o Handles the following situations in accordance with hotel policy: Early arrivals and late check outs Rebate and paid outs Refund o Runs the night audit o Post folios and relevant data in the system immediately and accurately. Communications o Operates the switchboard in accordance with the hotel’s high...

Candidate must possess at least SPM/ "O" Level in Hospitality/ Tourism/ Hotel Management or equivalent  Able to conserve in English and Bahasa Malaysia. Able to conserve in Chinese is an advantage  At least 2 years of working experience in the related is required for this position  Responding promptly to all guest's requests enquires and complaints  Willing to work in shift, weekend & Public Holiday  Ability to perform the duties at night audit  Good communication and interpersonal skill 

Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows how to use front office...

Provide excellent customer service to all Club guest  Provide recognition to Marriott Bonvoy guest  Familiar with opera system functions for Front Desk and able to check in and check out guest Provide basic F&B service to Club Guest  Handle and prepare all VIP arrivals including collaborating with other departments to ensure a seamless service experience for the guest

Respond to and handle reservations via emails, telephone calls or online booking channels with excellent customer service Work together with the Sales Managers and Revenue Manager and Front Desk to ensure that reservation details are accurate and flow through correctly Familiar with Opera System  One to two years experience in a similar role would be an advantage Fresh graduates are encouraged to apply

Job Responsibilities: To provide welcoming atmosphere to guests with great smile and warm assistance at front office.  To assist guests efficiently, courteously and professionally in all front office related functions. To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.  It is compulsory to update all the required fields...

Primary Duties Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. Smile and always maintain a professional, neat and pleasant image to guests at all times. Ensure cleanliness at the reception counter and lobby at all times. Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries. Follow-up on all request/complaints in the reception logbook.  Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times. Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures. Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to...

JOB DESCRIPTION : To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

JOB DESCRIPTION :  To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Accommodate and document special requests Answer questions about property facilities/services and room accommodations. Follow proper escalation procedures when addressing guest concerns.

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and reports of daily occurrence, incidents and complaints.

Proven experience as front desk representative, or relevant position Knowledge of office management and basic bookkeeping Knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation

Duties and Responsibilities   Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency Complete responsiveness to the desire of the hotel guests Quality service of the hospitality is optimised in accordance to the quality service standard To maintain a good working relationship with your own colleagues and all other departments. To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. Register guests promptly...

Responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.  

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Primary Responsibilities Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation Maintains cashier float and ensures accurate daily report of all money received Cashes hotel guest’s personal and travelers checks and assists with currency exchange...

Responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. Greets guests and assigns them their rooms, processes check-in and check-outs. Manages reservations, takes calls and correspondence to guests and relevant departments to fulfil requests of clients. Processes payments and act as information source. Being the primary point of contact a Guest Service Associate also coordinates with hotel personnel to ensure guests are satisfied with services provided to them.

Job Responsibilities: Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the guests. Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction. Handles face to face guest requests and enquiries articulating accurate advise on products, services and happening within the Serviced Residence. Handles simple F&B services in a lounge.  Job Requirements: Positive work attitude, punctual, reliable, responsible & willing to work on shifts as assigned by the division (e.g 7am-3pm/3pm-11pm/11pm-7am). Pleasant disposition and excellent interpersonal and communication skills in both Bahasa Malaysia and English. It will be an added advantage for those with at least a minimum of one (1) year experience in the Front Office with knowledge in Property Management System (PMS) systems. Fresh graduates are encouraged to apply.

Possesses product knowledge and knowledge on current promotions (rooms and food and beverage) in the Hotel. Provides courteous and efficient service to guests, rendering service with a smile at all times. Up sells rooms (Executive Club, Suites etc.) to guest at all times. Highlighting to Supervisor if there is any matter needing urgent attention.  Attends to guest’s complaints immediately and highlights to Supervisor for his further action if cannot solve the matter.  However, follows through and continues to keep guest informed of course of action. Assists at Front Desk by checking in guests by obtaining full particulars by sighting the Identity Card and/or Passport of the guest. Complete filling up the registration card and obtains guest’s signature, keys in the necessary data in the HIS computer system and attach all necessary documents for record. If appointed as Cashier, is fully responsible for the Cash Float assigned and performs cashiering duties carefully at all...

-Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) -Greet and welcome guests -Answer questions and address complaints -Answer all incoming calls and redirect them or keep messages -Receive letters, packages etc. and distribute them -Prepare outgoing mail by drafting correspondence, securing parcels etc. -Check, sort and forward emails -Monitor office supplies and place orders when necessary -Keep updated records and files -Monitor office expenses and costs -Take up other duties as assigned (travel arrangements, schedules etc.) Requirements -Proven experience as front desk representative, agent or relevant position -Familiarity with office machines (e.g. fax, printer etc.) -Knowledge of office management and basic bookkeeping -Proficient in English (oral and written) -Excellent knowledge of MS Office (especially Excel and Word) -Strong communication and people skills -Good organizational and multi-tasking abilities -Problem-solving skills...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

Responsibilities ·         Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. ·         Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces. ·         Reach overhead and below the knees, including bending, twisting, pulling, and stooping. ·         Stand, sit, kneel, or walk for an extended period across an entire work shift.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. ·         Move at a speed that is required to respond to work situations (e.g., run, walk, jog). ·         Visually inspect tools, equipment, or machines (e.g., to identify defects) ·         Identify and report preventative or other maintenance issues in public areas or guest rooms. ·         Select appropriate cleaning chemicals and necessary personal protective equipment for various...