The St. Regis Langkawi
The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia
Managing Butler Services
• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.
• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.
• Manages VIP guests’ schedules as appropriate to support potential needs.
• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.
• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.
• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals...