12 concierge department jobs found in Kuala Lumpur

RESPONSIBILITIES: 1. Follow SOP for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 3. Maintain awareness of undesirable persons on property premises. 4. Identify and correct unsafe work procedures or conditions and/ or report them to management and security/ safety personnel. 5. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to write and communicate in Bahasa and English Strong interpersonal skills Ability to multi task Computer literate Willing to work on shift Knowledge About ERT (Emergency Response Team) Knowledge About OSHA & First Aid Treatment (Basic) QUALIFICATION STANDARDS...

Are you passionate about the hospitality industry and have a flair for making people feel welcome? Do you possess excellent communication skills in English and have a pleasant appearance? If so, we have an exciting opportunity for you! Job Description: As a Hotel Brand Ambassador at The Kuala Lumpur Journal Hotel, you will be the face of our establishment, ensuring that every guest has an unforgettable experience. Your responsibilities will include: 🌟 Greeting and assisting guests with a warm and welcoming demeanor. 🌟 Providing information about the hotel's services, facilities, and promotions. 🌟 Assisting with guest inquiries and resolving any issues promptly. 🌟 Representing the hotel at events and functions as needed. 🌟 Creating a positive and memorable impression of KL Journal Hotel. Requirements: To be considered for this role, you should: ✨ Have a pleasant and professional appearance. ✨ Speak English fluently; additional languages are a plus. ✨ Be passionate about the...

Job Descriptions Greeting guests upon arrival and making them feel welcome Respond to all requests in a courteous, professional manner at all times Provide directions for parks, restaurants, airports, etc. To handle customer complaints in accordance with the company policy, reporting all complaints to the management. Responsible for obtaining update on tour information regarding places of interests and other similar spots intended for tourists Job Requirements Possessed at least SPM Minimum 1 year relevant experience in the hotel industry Maintaining a positive, empathetic and professional attitude toward guests at all times Pleasant personality with good interpersonal and communication skills Able to start work immediately is preferable Any other duties as and when assigned from time to time by the superior

JOB SUMMARY   Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CORE WORK ACTIVITIES   Maintaining Concierge Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Understands the impact of department’s operations on the...

POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.   Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and...

Job Requirements & Responsibilities: Minimum PMR qualification; Able to communicate in English & Bahasa Malaysia; Able to perform duty such as carrying luggage and bags; Able to assist customers in answering their queries; Pleasant personality

As an ambassador intern, naturally you are enthusiastic, optimistic and treat everyone with respect.  You work together with your fellow ambassadors to deliver exceptional service for our guests!     Your main tasks are: •    Welcoming our guests to the world of citizenM •    Assist our guests at our check-in and check-out kiosks •    Assist in carrying and store guest luggage in the luggage room •    Prepare and serve all food & beverage related items •    Handling cash and other forms of payment •    Maintain the hotel environment to ensure a clean and comfortable experience •    Assist in societyM meeting rooms and functions •    Assist in promoting the retail items at collectionM •    Assist in shift opening, closing and side duties  •    Re-stock bar, pantry, societyM and collectionM •    Follow all food safety and sanitation procedure •    Practicing all general safety standard •    Familiar with Hotel Management System, Point of Sale System and Kiosk •    Update and...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

Assist and welcomes guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Mans and operates the PBX in a manner ensure all calls are routed to the appropriate extension, and that all reservations are accurately taken are appropriately filed. Delivering parcels and messages to the Administration Office Directs guest to room. Conveys information to guest by receiving and transmitting messages, e-mails and packages. Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel Maintain and update knowledge on all hotel facilities, packages and special events within the hotel/group. Coordinate and...

  Maintain an excellent appearance and grooming standards at all times. Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Assists guests with luggage to the front desk.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to  guests. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities. Delivers faxes, messages and packages rooms and other offices. Ensure the efficient delivery and collection of group luggage.   Ensure that the guest has verified that all luggage has been accounted. Assist guest with long term luggage storage requests / Left luggage requests. Update and file the...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions. Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a  Front Office / Concierge . As  Front Office / Concierge  we rely on you: Perform check-in and check-out efficiently, and ensure guests’ satisfaction. Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. To perform all duties according to Quality Standards and Core Practices. Update hotel status, future...

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. And, we strongly believe that our Team Members are more than just “employees”. Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual. Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can...