RM3,500 - RM4,000 monthly
Zenith Cameron Tanah Rata, Pahang, Malaysia
-Lead and supervise a team of Stewards on a duty basis, ensuring an exceptional experience for all our customers, whether visitors, performers or event organisers. -Proactively motivate, coach and monitor performance of section Stewards, providing timely feedback and on-the-job training and tips to enhance their efficiency and service levels. -Coach and assist Stewards to engage positively with visitors to make them aware of house or event-specific policies, using proactive communication techniques to ensure compliance. -Assist with ongoing development of Stewards by ensuring any feedback is documented and performance issues are reported so that supervisory and management teams can apply a consistent and proactive approach to enhance service levels. -Assist the Front of House management team with the organisation and delivery of group training sessions for Stewards, which may include, for example, essential skills, building knowledge and procedures.