2 call centre agent jobs found

Responsibilities •    To handle all incoming and outgoing calls efficiently and courteously as per the standards. •    Ensure all discretionary procedures are followed prior to transferring guest calls. •    All requests are to be entered into the call centre system and followed through until completion. •    Guest satisfaction to be checked by follow up reviews and calls to guests. •    Effectively handover open calls to the next shift’s colleagues. When necessary, inform Management of key points of status as appropriate. •    To give full cooperation – operation to any colleague requiring assistance in a prompt, caring and helpful manner and to assist in other Hotel departments in response to the business and client needs. •    To relate any queries or any other important issues to your Supervisor. •    To be aware of the Hotel Management, their offices and role availability. •    To be the centre of communications in times of emergency and fire. •    All calls to be answered...

  1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.   2.    Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.   3.    To maintain effective communication within department as well as other department through daily briefing and regular meetings. 4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.   5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.   6.     To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.   7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.   8.    To...