29 business development manager jobs found

Job Description: Responsible for Corporate and Travel Agent Room Sales for the hotel. Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plan. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Able to supports hotels service and relationship strategy, driving customer loyalty by...

Main Duties Administration  To develop the Standard Operating Procedures Manual and ensure its adherence.  To establish business relationship with all vendors and to develop all product inventories.  To establish organizational charts and job descriptions, to develop standard operating procedures for  the club and the personnel policies for the department and facility.  To establish an ongoing administrative control.  To attend regular departmental communications meetings and ensure that departmental briefings and  meetings are effective and conducted as necessary.  To help maintain and utilize other associate communications channels, e.g., notice boards, logbooks,  handover reports, etc.  To oversee the effective scheduling of all services and special programming.  To ensure that an organized and efficient filing system is implemented for the department.  To ensure the place of work and surrounding areas are kept clean and organized at all times.  To ensure all...

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Establishes and maintains historical data and a library of catalogue referencing suppliers, price list etc. Ensures that all Corporate, Regional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.   Customer Service Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.   Financial Monitors all cost in the Materials Department and initiates and maintains measures to control these. Contributes to all forecasting and business planned activities by providing historical...

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met, and costs are effectively controlled. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Provides a courteous and professional service at all times. Ensures that associates also provide excellent service to...

Main Duties Administration Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental operations Manual are strictly adhered to. Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. Reads and updates the Communications Log Books. Prepares monthly activity reports. Coordinates and maintains equipment maintenance reports and records.   Customer Service Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and...

Main Duties Administration Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update Departmental Operations Manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships....

Main Duties Administration  Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy,  and that the Hotel Actions have been implemented where appropriate.  Oversees the preparation and update of individual Departmental Operations Manuals.  Ensures all Event Service Standards are implemented and adhered to.  Ensures the Daily logbook is well maintained and incidents are followed up appropriately.  Conducts regular divisional communications meetings and ensure that departmental briefings and meetings  are effective and conducted as necessary. Customer Service  Follows Event Standards for customer service  Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet  and exceed the guest’s expectations.  Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.  Ensures that associates also provide excellent service to internal...

Assisting in Leading Guest Services Teams   Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making demonstrates honesty/integrity; leads by example Encourages and builds mutual trust, respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours Understand associate positions well enough to perform duties in associates absence. Celebrates successes and publicly recognizes the contributions of the team members. Establishes and maintain opens, collaborative relationship with associates and ensures associates do the same within the team Uphold and maintain the highest standard in all guest contact areas. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize and accomplish your work Handles complaints, settling disputes and resolving...

Job Description Ensure that front office operations run smoothly and efficiently, with a focus to maximize profit including working closely with the Hotel Manager to address any issues that may arise with team members, customers, guests and clients Maintain accurate and up-to-date employee, customer, and vendor databases and schedules Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy Maintain a clean and organized front office, including managing paperwork and filing systems Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition Handle a variety of tasks independently, as needed Display a pro-active and...

As Assistant Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards and be punctual....

As Senior Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Set higher and professional standards for your department Be informed and keep your superior informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in...

JOB SUMMARY   Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program • Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program. • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. • Adjusts Elite Member status when necessary according to...

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service Primarily responsible to ensure that  Front Office  shifts are run efficiently, providing outstanding  guest  service, assisting all  Front Office staff  and maintaining a calm, professional environment at all times. Supervises and  assign duty roster  for F/O personnel. Responsible for  VIP  movement in the  Hotel . Greets the VIP guests of the hotel. As directed by the  Front office Manager , Assistant Front Office Manager Performs special services for VIP Guest’s. Assists in VIP’s  arrival   departure  in absence of guest relation officers. Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers...

1.     LAUNDRY MANAGER JOB DESCRIPTION POSITION SUMMARY:  The Laundry Manager is responsible for ensuring that all laundry services within the property meet the highest possible standards. A Laundry Manager controls and oversees all laundry operators, laundry supplies and materials to ensure maximum efficiency in performance in the department. He/she ensures that the laundry equipment's are well maintained to function properly and has to have the ability to work effectively with Engineering/Maintenance or relevant department/section to ensure a smooth daily operation. The Laundry Manager manages the department budget and expenses to ensure operational needs and financial objectives of the hotel are met. He/She must ensure compliance with all policies, standards and procedures.   DUTIES AND RESPONSIBILITIES:   ·       Developing and putting into operation the current system and technical advancement in the field of Laundry...

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

Primary Responsibilities Business Performance Plan for outlet budget and review forecast on revenue and expenditure on monthly basic Analyze and submit month-end reports and identify deviation from business plan goals Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotionImplement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget Outlet Operation Conduct departmental daily briefings to ensure that all pertinent information is well received by team members Supervise team members to ensure that all tasks assigned/required in the outlet are...

As a Sales Executive, you will be responsible for optimizing hotel revenues by actively promoting and selling the facilities and services offered by the hotel, in accordance with the policies and procedures set by the Hotel Manager. You will be required to implement all sales activities specific to your area of responsibility, and work collaboratively with other departments to achieve sales targets and goals. Your role will involve developing and maintaining strong relationships with clients, identifying new business opportunities, negotiating contracts, and ensuring the highest level of customer satisfaction. Ultimately, your goal will be to increase revenue and profitability for the hotel by delivering exceptional sales performance. 1.     Optimizes hotel revenues by taking any opportunity to sell hotel facilities and services. 2.     Minimizes expenses of office supplies and vehicles by using modern communication technologies and handles office equipment and...

As IT Executive, you are responsible for the work performance of one or more subordinates who are in the back-of-house of guest service for consistently meeting differing guests’ needs & wants consistent to your assigned area of responsibility in the Finance department, that is, IT. You direct the procedural and personal dimensions of one or more work processes through these subordinates. An increase in personal efficient and effectiveness is expected when you work as a team with your subordinates, colleagues and superiors and achieve common goals and targets.  You will:- Ensure all data on the hotel computer system is backed up daily. This includes Opera, Micros, E-point, HOS. Be on call for IT related emergencies. Install IT related soft/hardware in the hotel with the approval of the IT Operations and Development Manager. Regularly check all PCs in the hotel for viruses and run virus cleaning programs when necessary Assist in maintaining the hotel’s management...

Junior Sous Chef Hire Date : November 2023 Salary: RM2,800.00 – RM3,200.00   Job Description   ·         Manage, organize and ensure the smooth running of your particular kitchen section. ·         Assist in the planning, schedule, record and training of new and existing staff in order to meet all standards required by the management of the resort. ·         Assist and reporting to Executive Chef, assists in preparing duty rosters, taking expected volumes of business into consideration. ·         Assist in reducing the overall food cost within given guidelines as well as other kitchen related expenses by controlling requisitions and maintaining adequate stock levels. ·         Professionally active, self-motivated and involved in every aspect of the kitchen operation. Supervises, directs, guides and corrects kitchen staff when necessary. ·         Ensures all the food presentation are uniform in content, taste,...

Responsible for Front Office operations, so as to meet or exceed operating and financial objectives and to manage that operation to assure product and service standards are consistently attained as intended and designed. Responsible for implementing, organizing and assuring Front Office training programs and activities are conducted regularly and effectively in support of the consistent attainment of product standards. Manages the appropriate application of financial standards policies in a manner that assures consistent attainment of fiscal results and best practices. To provide day-to-day supervision, direction and leadership to all Front Office personnel. Looks into the weekly & monthly planning of the Front Office Department. Represents Senior Management and in their absence is entirely responsible for the continuous running of the Hotel. Acts as an Ambassador for the Hotel and deals constantly with the hotel guests to ensure their...