104 assistant manager jobs found

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Establishes and maintains historical data and a library of catalogue referencing suppliers, price list etc. Ensures that all Corporate, Regional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.   Customer Service Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships.   Financial Monitors all cost in the Materials Department and initiates and maintains measures to control these. Contributes to all forecasting and business planned activities by providing historical...

Main Duties Administration Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update Departmental Operations Manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships....

Fully responsible of the department daily operation and assist the Front Office Manager in all areas of  the department. Be involved in the co-ordination of the overall operations and smooth running all areas  of the Front Office Department. To ensure the services offered to guest is professional and efficient at  all times. To ensure business and financial objectives for the department are met. Requirements: At least 3 years as Assistant Front Office Manager role at 4-star hotel industry Excellent in communication skill in handling guest Excellent problem-solving skill day-to-day operation Familiar with PMS Strong leadership, independent and action promptly on problem solving Pleasant personality with professionalism Must have strong verbal and written communication skills in English, Malay and Chinese will be  advantaged (multi-dialect is a bonus) Able to work irregular hours and, or to cover during short manning

Main Duties Administration Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental operations Manual are strictly adhered to. Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. Reads and updates the Communications Log Books. Prepares monthly activity reports. Coordinates and maintains equipment maintenance reports and records.   Customer Service Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and...

Hotel Maluri, a longstanding independent boutique hotel, is being thoughtfully re-imagined to combine the best of Malaysian hospitality and charm. The owner has sought to bring the finest elements of design, service and cuisine to an authentic and unique local neighborhood that reflects the diversity of Malaysia. The Assistant Housekeeping Manager- Public Areas is an experienced housekeeping professional who will oversee and be responsible for the cleaning and upkeep of all public areas of the Hotel Maluri including meeting and events spaces, food & beverage outlets, the hotel lobby, the hotel corridors and staircases, administration offices, parking areas and landscaped grounds, public bathrooms, kitchens and food preparation and storage areas, staff canteen and locker rooms and all other common areas of the hotel. They will ensure that all the above areas are kept clean and well maintained by inspecting and monitoring all cleaning, setting up daily, weekly and monthly...

Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to ensure the comfort and satisfaction of Hotel guests through liaison between them and other departments. We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills. To maintain order and ensure guest satisfaction Be fully conversant with the Hotel operations as a whole Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.

Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed.  Oversee facility in areas of maintenance, food presentation, inventory, safety and security.  Assist where necessary to ensure optimum service to guests.

· Professional Certificate / Diploma / Degree in Hospitality Management / Tourism or other relevant fields · Minimum 3-5 years of working experience in hospitality / hotel industry. · Hands-on operational capabilities and with training abilities. · Able to lead and motivate team with good leadership skills. · Excellent interpersonal communications and organizational skills.

Oversees and directs the day-to-day operation of the Housekeeping Department and ensures Le Meridien Hotel is very well maintained and clean. Coordinate with the Executive Housekeeper to ensure smooth flow of operation within the Housekeeping Department. Prepares monthly activity reports. Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Assists the Executive Housekeeper to maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. Conducts...

Responsibilities: Supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. Comply with legal requirements in a lodging property. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service...

As an Assistant IT Manager , we rely on you to Monitor hotel network and guest network infrastructure and to ensure data integrity and system stability. Responsible for on-site support for all IT related matters, provide quality service and assistance to all users. Control system security , maintain accurate user accounts and access right update, review system back up process. Carry out other reasonable duties and responsibilities as assigned by IT Manager.

As Assistant Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will: Excellent in problem solving, able to meet deadlines and able to work under pressure. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards and be punctual....

Rocana Hotel is seeking a highly motivated Assistant Front Office Manager to join its dynamic team. Located in the heart of Kuantan, the newly-built three-star hotel boasts contemporary sophistication, professional service and an array of first-class amenities. The Assistant Front Office Manager will assist in overseeing the entire reception area and will be responsible for ensuring guests receive prompt and friendly service, making their stay at the Rocana Hotel an unforgettable experience.  Responsibilities Job responsibilities: 1. Assist in trains, cross –trains, and retrains all front office personnel. 2. Assist in participates in the selection of front office personnel. 3. Assist in schedules the front office staff. 4. Assist in supervises workload during shifts. 5. Assist in evaluating the job performance if each front office employee. 6. Assist maintaining working relationships and communicates with all departments. 7. Assist maintaining master key...

Assistant Maintenance Manager plays a crucial role in ensuring the smooth operation and maintenance of all facilities within a resort. This position assists the Maintenance Manager in overseeing the maintenance team and ensuring that all areas of the resort are well-maintained, safe, and meet high-quality standards. Responsibilities: 1.       Assist the Maintenance Manager in overseeing the daily activities of the maintenance team, including assigning tasks, providing guidance, and ensuring work is completed in a timely manner. 2.       Manages the overall maintenance function of the property, ensuring compliance with local regulations, and standards 3.       Develop and implement a comprehensive preventive maintenance program for the resort's facilities, including guest rooms and public areas. 4.       Coordinate and perform repairs, troubleshooting, and maintenance tasks to address any issues or concerns promptly and efficiently. This...

  Assistant Finance Manager is based at KLoe Hotel, reporting directly to the General Manager and Finance Manager. General Responsibilities: Supervise daily accounting operations. Prepare monthly reports and work schedules. Prepare various monthly reports as required by management. Perform financial analysis on monthly statements and report to the Finance Manager/General Manager. Check purchase requisitions to determine if they fall under capital expenditure or expense budgets. Ensure sub-ledgers and supporting evidence are in order and properly maintained. Safeguard contracts and agreements and oversee accounting procedures and ledger preparation. Fulfil other duties related to the role as required by the Finance Manager/General Manager. Accounting: Review daily revenue reports from related departments. Verify accuracy and proper recording of journals and journal vouchers. Ensure accuracy of general ledger and...

We are currently looking for a dynamic and highly motivated individual who would like to embark on an exciting career to join us in the following position:   1.     ASSISTANT LAUNDRY MANAGER/ SUPERVISOR JOB DESCRIPTION POSITION SUMMARY:  To ensure that the Main Laundry and equipment is cleaned, supervised, and establish work schedule and to ensure correct cleaning materials with correct method and well maintained.   DUTIES AND RESPONSIBILITIES: To train, coach, council, support, and delegate the laundry attendants. ·       To Supervise and to establish regular work schedules for Laundry Attendants ·       To Supervise and directs the workflow and production assignments to ensure the most effective and efficient use of resources. ·       To Ensure the correct cleaning materials and correct methods are used as indicated in the instruction booklets and to ensure the laundry equipment is kept in good working order. ·...

  At Shangri-la Hotels & Resorts, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.   Located at the heart of the Kuala Lumpur City Centre, Traders Hotel by Shangri-la is looking for an Assistant Sales Manager/Sales Manager .   As  Assistant Sales Manager/Sales Manager we rely on you: Implement sales action plan to selected market areas as outlined in the marketing plan and effective account management to optimize business opportunities and provides updates to Director of Sales.  Conduct daily sales calls and arrange familiarization/site...

Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met, and costs are effectively controlled. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Provides a courteous and professional service at all times. Ensures that associates also provide excellent service to...

Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.   Operational Ensures that minimum brand standards have been implemented. Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Works in a supportive and flexible manner with other departments. Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.  Registers and rooms all arrivals according to established procedures. Maintains intimate knowledge of departmental standards and procedures. Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. Maintains cashier float and ensures accurate daily report of all money received Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to  assist. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.