Hyatt Regency Kuantan Resort
Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties
Administration
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division.
Establishes and maintains historical data and a library of catalogue referencing suppliers, price list etc.
Ensures that all Corporate, Regional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.
Customer Service
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Financial
Monitors all cost in the Materials Department and initiates and maintains measures to control these.
Contributes to all forecasting and business planned activities by providing historical...