27 assistant manager jobs found

Job Summary   Club Lounge Assistant Manager/ Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Club paying and Elite members.    CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Maintaining Elite Appreciation, Guest Services and Front Desk Goals • Manages day-to-day operations,...

Scope of Services Assistant Facilities Manager (Maintenance, Housekeeping, Safety & Security) 1. Building & Maintenance Management Oversee the structural integrity, electrical systems, plumbing, HVAC systems, and general repairs of the hotel. Ensure all maintenance activities are completed efficiently with minimal disruption to operations. Implement a preventive maintenance program to reduce system failures and extend asset lifespan. 2. Housekeeping & Cleanliness Management Supervise the housekeeping department to ensure guest rooms and public areas are well-maintained. Implement cleaning standards and hygiene protocols to meet hotel and regulatory requirements. Monitor inventory and usage of cleaning supplies, linens, and guest amenities . 3. Safety & Security Management Ensure compliance with local safety and security regulations , including Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP)...

Job description Job Summary Asst Accounts Manager or Senior Executive oversees and manages accounting teams in specific departments. They work under the heads of finances to ensure the accounts are finalised within set deadlines and according to a company’s accounting regulations. Their duties include analysing and auditing financial reports, maintaining financial records and implementing financial reporting systems.   Job description - Prepare full sets accounts - Prepare annual profit and loss budget, forecasting and monitoring results - Prepare cashflow projection and cash management - Maintained fixed assets - Support the management on any other assignments - Other task assigned - Priority for experience in Hotel Finance/Accounts   Benefits: Free parking Health insurance Duty Meals Opportunities for promotion Professional development Hostel provided

Job Description Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc. Conducting performance reviews with staffs. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Requirements: ·         Must possess at least SPM/STPM/Diploma for any discipline ·         Diploma in hotel management is a plus...

1.       Attend or conduct daily briefing or meeting. 2.       Attract, motivate and retain staff. Provide leadership support and be readily accessible. 3.       Assist in interviewing, scheduling, training, developing, empowering, coaching and counselling staff. 4.       Conduct performance, salary reviews and progressive discipline. 5.       Train staff by following OSHA and hotel guidelines for the safe handling of all housekeeping chemicals and equipment. 6.       Review and monitor daily schedule to ensure enough coverage for that day. 7.       Refer and follow up on maintenance/equipment issues with Maintenance. Work closely with the House call Maintenance for simple and quick repairs. 8.       Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction. 9.       Delegate assignments and supervise all housekeeping staff, including House Attendants, Room Attendants, Lobby Attendants, Turndown Attendants, Linen Room...

   Job Responsibilities: - ·   Overseeing Corporate sales, promotions and campaigns. ·   Prepare sales budgets, projections and set sales target. ·   Implements all sales action plan according to market areas as outline in the Marketing Plan. ·   Plan and execute sales trips to major market areas and also new potential area ·   Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients ·   Identifying emerging markets to find new sales opportunities ·   Participate in weekly/monthly Sales & Marketing ·   Manages and develops relationship with key internal and external stakeholders to strengthen and expand customer base for sales opportunity ·   Maintain professional business confidentially, high standard of professionalism, ethics and attitudes to words...

JOB SUMMARY Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property, the position may also provide day-to-day supervision of Account Sales associates. DUTIES AND RESPONSIBILITIES Develops and implements the overall account strategy for assigned accounts. Retains, expands and grows account revenue of existing accounts through total account penetration, margin...

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

1.       Under the direction of the Maintenance Manager or Assistant Maintenance, perform general maintenance and repairs to the hotel as required. 2.       Repair and troubleshoot equipment as needed, including electrical, plumbing, and carpentry issues. 3.       Respond promptly to guest and staff requests for maintenance, addressing issues efficiently and effectively. 4.       Maintain inventory of tools and supplies, ensuring adequate stock levels for maintenance tasks. 5.       Inspect equipment regularly for preventive maintenance, identifying and addressing any potential issues proactively. 6.       Conduct general repairs such as painting, patching walls, and hanging shelves to maintain the appearance and functionality of hotel facilities. 7.      ...

Summary: The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and handling any issues that may arise. This role is pivotal in maintaining the high standards of service and hospitality that our guests expect. Job Description Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Assist with room assignments, monitor room availability and oversee the efficient operation of the reservation system. Ensure compliance with all health and safety regulations and maintain the highest standards of cleanliness and hygiene in the front office area. Maintain effective communication with other departments, such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency. Prepare...

To perform physical monitoring and surveillance exercise at the main lobby area. Also required to observe incoming and outgoing guests, patrons, talents of this hotel on their movements and activities To ensure that the traffic especially in Porte cochre area is controlled and to prevent any unauthorized parking. Also attend immediately and give assistance to guest and patrons in lobby if needed in case of theft or emergency and simultaneously inform duty manage To enforce the rules and regulation of the hotel To represents the management in attending to the Guest’s or Public’s complaint or of any occurrence of an unusual nature. It is imperative that all complaints are handled appropriately and to initiate corrective actions immediately. To make daily rounds through all operating department. This is to increase visibility to guest and talents particularly at night. Must be alert at all time and to record all incidents and inform to Security & Safety Officer,...

Job Purpose To provide efficient and organized administrative support to the Food & Beverage Department within the hotel, assisting in the smooth coordination of daily operations, purchasing, internal communication and etc. To ensures accurate record-keeping, supports departmental compliance with hotel policies and health regulations, and helps enhance guest satisfaction by enabling the team to focus on delivering high-quality service. Primary duties and responsibilities Prepare and manage daily correspondence, emails, and internal communications for the F&B Department including perform the administration function of the Kitchen ordering process. Coordinate banquet and event details between the kitchen, service team, and sales departments. Ensure menus, signage, and related materials are updated and printed for outlets or events Maintain staff attendance records, leave requests, training and etc for F&B employees. Keep track of hygiene audits,...

Prepare and cook orders in accordance with portion and quality standards specified in recipes  Control food usage to minimize waste  Advise supervisor of low inventory items; assists in receiving items and taking inventory as required  Maintain sanitation and cleanliness standards in the kitchen area that meet or exceed any local laws regarding health and safety  Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters  Follow all established safety protocols and procedures at all times. Immediately report any unsafe or malfunctioning equipment or any safety incident to the supervisor or manager on duty  May assist by performing dish washing or other kitchen duties as needed  Work as part of a team and communicate with other...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...

To assist Executive Chef to implement and maintain the kitchen and stewarding policy and ensure it’s proper, efficient and profitable functioning through an effective management system to defined and recognized standards. The Executive Sous Chef reports to the Executive Chef and is responsible for ensuring the implementation and maintenance of the company’s Hygiene and food quality policies especially with regard to the continual improvement process. Ensure proper controls with regards with wastages, labor cost, food production, menus, layout during events and food flows with the assistance of the chef de cuisine and the team. Conduct weekly meetings with chef de cuisine and the team. Carry out weekly walk-about with the chef de cuisine, hygiene manager and chief steward. Maintain high culinary standards and introduce creative food concepts aligned with brand identity

·         Assist in prepare ingredients for cooking, including portioning, chopping, and storing food. ·         Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. ·         Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.Prepare cold foods. ·         Operate ovens, stoves, grills, microwaves, and fryers. ·         Test foods to determine if they have been cooked sufficiently. ·         Monitor food quality while preparing food. Set-up and break down work station. ·         Serve food in proper portions onto proper receptacles....

The Guest Service Assistant is responsible for delivering exceptional customer service to guests throughout their stay at the hotel. This role involves managing reservations, handling guest check-ins and check-outs, and addressing guest inquiries and concerns. The GSA acts as the first point of contact for guests and plays a crucial role in creating a welcoming atmosphere.   Job Description; Greet guests upon arrival with a warm and professional demeanor. Facilitate the check-in process by verifying guest information, processing payments, and issuing room keys. Assist with check-out procedures, including billing and finalizing payments. Manage guest reservations, including making, modifying, and cancelling bookings. Handle reservation inquiries and provide information about room availability and rates. Ensure accurate entry of reservation details into the hotel management system. Address and resolve guest complaints or issues promptly and...

a)      Duties & Responsibilities   -  Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear. -  Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas. -  Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests. -  Ensure the quality of the food items and notify manager if a product does not meet specifications. -  Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains,...

1. F&B Operations Support: Assist in daily restaurant, bar, and banquet operations. Support in setting up dining areas, buffet stations, and event setups. Ensure high standards of food presentation and service quality. Learn and apply standard operating procedures (SOPs) for F&B service. 2. Customer Service & Guest Relations: Greet and assist guests in a professional and friendly manner. Handle guest inquiries and provide recommendations on menu items. Assist in resolving guest complaints and ensuring a positive dining experience. 3. Inventory & Cost Control: Assist in stock monitoring and inventory management. Learn about supplier coordination and order placements. Support cost control efforts by minimizing waste and ensuring efficient use of resources. 4. Event & Banquet Assistance: Help in coordinating and setting up banquet events and catering services. Work closely with kitchen and...

Job Description (Front Office Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in,...