18 assistant housekeeping manager jobs found

Hotel Maluri, a longstanding independent boutique hotel, is being thoughtfully re-imagined to combine the best of Malaysian hospitality and charm. The owner has sought to bring the finest elements of design, service and cuisine to an authentic and unique local neighborhood that reflects the diversity of Malaysia. The Assistant Housekeeping Manager- Public Areas is an experienced housekeeping professional who will oversee and be responsible for the cleaning and upkeep of all public areas of the Hotel Maluri including meeting and events spaces, food & beverage outlets, the hotel lobby, the hotel corridors and staircases, administration offices, parking areas and landscaped grounds, public bathrooms, kitchens and food preparation and storage areas, staff canteen and locker rooms and all other common areas of the hotel. They will ensure that all the above areas are kept clean and well maintained by inspecting and monitoring all cleaning, setting up daily, weekly and monthly...

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.   Inspects guest rooms on a daily basis.   Maintains stock inventory to ensure adequate supplies.   Supports and supervises an effective inspection program for all guest rooms and public space.   Ensures all stars have proper supplies, equipment and uniforms.   Communicates areas that need attention to stars and follows up to ensure understanding.   Supervises daily Housekeeping shift operations and ensures compliance with all Housekeeping policies, standards and procedures.   Uses all available on the job training tools to train new Room Attendants, Public Area Cleaners and provide follow up to ensure understanding.   Ensures stars understand expectations and parameters.   Ensures property policies are administrated fairly and consistently, disciplinary procedures and           documentation are...

The ideal candidate will play a vital role in ensuring the cleanliness, maintenance, and overall guest satisfaction within the housekeeping department of a resort. This position assists the Housekeeping Manager in overseeing the daily operations, training and supervising staff, coordinating with other departments, and maintaining high standards of cleanliness and presentation throughout the resort. Responsibilities 1.       Assist the Housekeeping Manager in managing the overall housekeeping operations and ensuring efficient and effective execution of tasks. 2.       Ensure that all guest rooms, public areas, and resort facilities are cleaned and maintained to the highest standards. Conduct regular inspections to identify areas that require attention or improvement and take necessary corrective actions. 3.       Assist in managing the inventory and ordering of housekeeping supplies and equipment, ensuring adequate stock levels are maintained. 4....

Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 2.    Ensures Housekeeping Supervisors and Attendants deliver the brand promise and provide exceptional guest service at all times. 3.    Ensures Housekeeping Supervisors and Attendants also provide excellent service to internal customers as appropriate. 4.    Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 5.    Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. 6.    Reports any pest-control issues to the Housekeeping Manager. 7.    Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times. 8.    Ensures no...

Oversees and directs the day-to-day operation of the Housekeeping Department and ensures Le Meridien Hotel is very well maintained and clean. Coordinate with the Executive Housekeeper to ensure smooth flow of operation within the Housekeeping Department. Prepares monthly activity reports. Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Assists the Executive Housekeeper to maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. Conducts...

Main Duties Administration Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update Departmental Operations Manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships....

Managing Butler Services • Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals...

The successful candidate shall be reporting to the General Manager and supports the running of the hotel by directing, controlling, and coordinating all rooms operations in ensuring the hotel achieves its financial, guest satisfaction, internal processes, learning and growth objectives. Responsibilities Oversees the performance of the Front Office, Housekeeping and Recreation as well as providing guidance and assistance in the execution of the operations Directs and controls all subordinate Rooms division associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met or exceeded Ensures the implementation and maintenance of operation equipment and par stocks in concerned departments and oversees inventory taking and control Assists in the preparation of the hotel’s annual budget and more specifically responsible for the hotel’s Rooms Division budget Ensures that associates are selected and groomed to support the...

Main Duties Administration Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental operations Manual are strictly adhered to. Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. Reads and updates the Communications Log Books. Prepares monthly activity reports. Coordinates and maintains equipment maintenance reports and records.   Customer Service Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and...

Delivers the basic standards and always provide exceptional guest service. To greet all guests in a service orientated manner. Maintains positive guest and colleague interactions with good working relationships. Personally, and frequently verify that all guests are receiving the best possible service during check-in and check-out. Understands rate structure and promotional rates available. Be familiar with the hotel’s products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. Ensure all incoming correspondences which include fax, mails, telexes, and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through. To issue...

The Front Office Executive (FOE) is responsible for planning, organising, coordinating, staffing, directing, controlling and evaluating all operations of the department. The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift....

Hotel Maluri, a longstanding independent boutique hotel, is being thoughtfully re-imagined to combine the best of Malaysian hospitality and charm. The owner has sought to bring the finest elements of design, service and cuisine to an authentic and unique local neighborhood that reflects the diversity of Malaysia. The   Senior Sous Chef- Banquet Kitchen   is an experienced culinary professional who oversees the preparation of food items for banquets and events as per client orders or as assigned by Hotel or Events Management in accordance with production requirements and hotel quality standards while overseeing the staff of the Banquet Kitchen. The   Senior Sous Chef- Banquet Kitchen   will work hard to provide Hotel Maluri and its clients with the very best quality of Events and Banquets Food while running a clean, safe and well-managed kitchen that meets all Halal requirements and ensures the financial success of the business. They will be expected to exemplify Hotel...

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising customers who may be choosing...

The Front Office Executive (FOE) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2.      To be able to up sell room accommodation during high occupancy to maximize revenue. 3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting...

POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.   Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and...

Job Description ( Guest Service Assistant) 1.    Use the Front Office system in Front Desk efficiently and accurately. 2.    Understand all accounting and credit policies related to Front Office cash deposit collection and paid out policies and operations. 3.    Register guests and assign rooms. Accommodate special requests whenever possible. 4.     Verify guest’s method of payment and follow credit procedures. 5.     Answer inquiries about hotel services, registration of guests, dining and shopping as well as give travel directions. 6.    Be well versed in all room categories, room rates, room locations and current room availability. 7.    Assist in preregistration and blocking of rooms for reservations. 8.    Coordinate room status updates with housekeeping department of all check-out, late check-out, early check-in, special request and day use rooms. 9.    Use the telephone in a polite, friendly, helpful and...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs,...

Job Description Housekeeper Responsibilities: Keeping facilities and common areas clean and maintained. Vacuuming, sweeping, and mopping floors. Cleaning and stocking restrooms. Cleaning up spills with appropriate equipment. Notifying managers of necessary repairs. Collecting and disposing of trash. Assisting guests when necessary. Keeping the linen room stocked. Properly cleaning upholstered furniture. Housekeeper Requirements: Ability to manage your time efficiently. Work well unsupervised. Handle basic maintenance and cleaning. Ability to maintain a professional appearance and interact positively with hotel guests. Hard worker