6 assistant front office manager jobs found

Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by any Department Head or Supervisor. Mandarin speakers will be added advantage.

Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments.  Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Responds to guest needs and resolves related problems Supports and assists Front Office personnel and all departments at peak periods. Analyses the rate variance report to ensure rooms revenue control. Support Front Office Manager in driving upsell and SPG enrollment initiatives.  

Overview:  Mangala Estate Boutique Resort a humble 5-star boutique resort, with a commitment to luxury, sustainability, and personalized service, we offer our guests an unforgettable retreat from the ordinary. We are seeking a dedicated and proactive Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining an exceptional level of cleanliness, upkeep, and guest satisfaction at our resort. The ideal candidate will excel in managing daily housekeeping operations, supervising staff, coordinating across departments, and upholding the highest standards in cleanliness, presentation, and service. Key Responsibilities: Support Daily Operations: Collaborate with the Housekeeping Manager to lead and streamline housekeeping operations, ensuring efficient task execution, timely room turnarounds, and optimal guest satisfaction. Maintain High Standards : Oversee the cleanliness and maintenance of all guest rooms, public spaces, and resort...

Promotes and maintains good public relations with hotel clientele. Promotes a positive hotel image and professionalism when meeting with outside contractor and suppliers, creditors, debtors and bankers. Utilizes modern technologies to reduce paper wastage and increase efficiency of the department. To cultivate and maintain close rapport with guests at all times in order to ensure that they are well taken care and mutual goodwill is established.   To provide check-in check-out services to guests according to standard procedure. To check with the guests if they have prior reservation. Get all guest particular information required in the registration form. To greet guests before they greet staff when approaching counter or at least from 10 feet. Ensure that eye contact is established as a sincere welcome and when asking how we can assist them.   Sell accommodation and provide as much information as possible regarding the...

Job Responsibilities: - Perform all check-in and check-out guests. To provide a courteous and professional service at all service. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all necessary information. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as laid down in the reservation operations manual. To familiar with hotel facilities and Marketing Programmes and Promotions. Maintain up to date and accurate guest histories. Actively sell the hotel to guests to maximise the internal revenue of the hotel. To tabulate daily guest bills...

Greet and escort guests to rooms  Open doors and assist guests/ visitors entering and leaving property  Inform guests of property amenities, services and hours of operation and local areas of interest and activities  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area  Assist with luggage storage and retrieval  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors        Follow all company...