13 front office executive jobs found

The Front Office Executive (FOE) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organisation and functions and management system is critical to the ability to lead and guide effectively. 1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift. 2.      To be able to up sell room accommodation during high occupancy to maximize revenue. 3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting...

Responsible to monitor hotel services provided to guest during shift, especially when if VIP stay in house, to present an excellent quality of service, Meanwhile handling customer complaints and hotel emergency special events. Room inspection status and guest’s room assignment. Familiar with the standards of hotel facilities and services provided to them. To be well verse and knowledgeable with the hotel’s daily activities. The execution and implement task assigned by the superior. To serve any VIP when needed and knowledgeable in and hotel products. Assist passengers to check in and check out services. Assist in the daily handover and follow-up of the Front Office when change of shift. Assist the department in managing of manpower arrangement. Assist in supervising various reception services and department operations. To handle and execute guest request Handle guest complaints. Requirements: At least 2 years’ experience in Front Office department and...

Responsible for optimizing hotel revenues by actively selling the facilities and service as guided by policies and procedures issued by the Hotel Manager and implements all sales activities specific to his area of responsibility. 1.     Optimizes hotel revenues by taking any opportunity to sell hotel facilities and services. 2.     Minimizes expenses of office supplies and vehicles by using modern communication technologies and handles office equipment and machinery with care to avoid unnecessary repair and replacement costs. 3.     Promotes and maintains good public relations when in contact with members, guests, contractors and suppliers. 4.     Responds to guest and potential client’s needs immediately and continuously follows up on tentative and confirmed bookings. 5.     Conducts frequently courtesy visits to producers and potential producers. 6.     Performs sales activities both inside and outside the hotel on a regular basis. 7....

Job Description 1. Ensure implementation of SOP and all policies & procedures related to the department. 2. Ensure all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for  service recovery. 3. Understanding what guest expectations are and anticipating problems in order to prevent complaints. 4. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee  customer satisfaction. 5. Ensure all opening and closing duties are implemented in accordance with establish standards. 6. Reviews weekly forecast and schedules Team Member accordingly. 7. Assists hands-on in the operation during peak periods as required. 8. Ensure all VIP arrivals are taken care of and room assignment been made and inspected before guest arrival. 9. Oversee check in and check out procedures, including reservations and financial transactions. 10. Meets, greets, and escorts guests to the room in accordance with...

Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 2.    Ensures Housekeeping Supervisors and Attendants deliver the brand promise and provide exceptional guest service at all times. 3.    Ensures Housekeeping Supervisors and Attendants also provide excellent service to internal customers as appropriate. 4.    Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 5.    Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Executive Housekeeper. 6.    Reports any pest-control issues to the Housekeeping Manager. 7.    Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times. 8.    Ensures no...

1.    To maintain a friendly, neat and pleasant image at all times 2.    To provide courteous service to guest and respond promptly and tactfully to guests' enquiries         complaints and requests. 3.    To work in close co-ordination with the Assistant Executive Housekeeper in training and          orientating floor staff 4.    To inspect rooms on the assigned floors, corridors and service areas to ensure that all         assigned areas are up to the required standard. 5.    To report the status of rooms to the Front Office and check on discrepancies with the Front         Office morning report. 6.     To follow up on maintenance with the Engineering Department and see if it is done 7.      To handle Lost & Found items and valuable items which are to be handed immediately          to the...

Plan and organize hotel activities to drive sales. Manage and monitor hotel expenses and track inventory. Plan and implement marketing campaigns with marketing teams. Build and maintain strong relationships with visitors, clients and vendors. Conduct hotel budgeting and financial planning. Suggest and implement new ideas. Determine KPIs and Track KPIs and prepare reports. Manpower planning, hiring and conduct onboarding for hotel staff. Evaluate and review staff performance. Ensure safety and adherence to rules and regulations. Prepare and manage schedules and shifts. Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues. Check that all Front Office employees report to work punctually and are well groomed before each of their shift. Conduct daily briefings and ensure that all pertinent information is well received by team members. Ensure the efficient and...

JOB SUMMARY   Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CORE WORK ACTIVITIES   Maintaining Concierge Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Understands the impact of department’s operations on the...

The ideal candidate will play a vital role in ensuring the cleanliness, maintenance, and overall guest satisfaction within the housekeeping department of a resort. This position assists the Housekeeping Manager in overseeing the daily operations, training and supervising staff, coordinating with other departments, and maintaining high standards of cleanliness and presentation throughout the resort. Responsibilities 1.       Assist the Housekeeping Manager in managing the overall housekeeping operations and ensuring efficient and effective execution of tasks. 2.       Ensure that all guest rooms, public areas, and resort facilities are cleaned and maintained to the highest standards. Conduct regular inspections to identify areas that require attention or improvement and take necessary corrective actions. 3.       Assist in managing the inventory and ordering of housekeeping supplies and equipment, ensuring adequate stock levels are maintained. 4....

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity;...

Supports the successful execution of all operations in the hotel operations departments and outlets (may include Front Office, Housekeeping, Maintenance). Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures; disciplining Team Members. Provides oversight to ensure that STEG standards and procedures are being followed in all operational departments. Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews, including but not limited to productivity, quality, customer-service standards, resolving problems, identifying trends and assisting with implementing change. Attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum team morale, productivity, and efficiency. Maintains a safe, secure, and healthy environment by establishing, following, and enforcing safety...

JOB DESCRIPTIONS   Basic Function Plan, execute and control all engineering works in the hotel. Responsible for the efficient maintenance of the Hotel's building and equipment. Conduct feasibility study and implement specific building/engineering projects.   Responsibility and Authority Maintain the Hotel's building, fixtures, plant and equipment in excellent and working conditions. Maintain high morale and productivity of all Engineering staff to ensure efficiency in the department. Maintain effective communication and close working relationship with all other departments,     especially Front Office, Food and Beverage and Housekeeping Department. Prepare manual budget for maintenance expenditure and energy costs of the Hotel for approval. Ensure that Maintenance Orders are completed by the Engineering staff and conduct surprise checks on the implementation of Maintenance Orders....

Managing Butler Services • Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages VIP guests’ schedules as appropriate to support potential needs. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals...