Assistant Housekeeper

RESPONSIBILITIES:

• Assist the Executive Housekeeper on daily operation of housekeeping department.
• Prepare assignment and schedule for room supervisor, public area and linen attendant.
• Monitoring and oversee room, public area, pool, and linen operation.
• To monitor and audit cleaning schedules, overtime and casual wages
• Carry out inspection in front of house, lobby, corridor, guest lift, swimming pool, public area and outlet surrounding area to ensure cleanliness in excellent at all times.
• Conduct training to room supervisor and public area supervisor by follow the hotel SOP.
• Preparing and submit on daily operation report to Executive Housekeeper.
• In charge of inventories for linen, chemical, machinery, guest supplies and all housekeeping equipment and tools.
• Prepares and coordinates annual appraisals for supervisor all section
• Assist the Executive Housekeeper in manage department’s budget by controlling stocks and authorizing within allocated limits of consumption and purchase.
• Monitoring, supervise and scheduling the cleaning contractors, services contractors and contract cleaning workers.
• Monitoring and ensure adequate operating supplies proper storage and control procedures. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities;

• A successful track record of managing a large team
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office and hotel system.
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Communication skills are utilized a significant amount of time when interacting with others, demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, brand and the company.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, cost control, percentages, and variances are utilized frequently.
• Eye for detail and highly standard for cleanliness
• Knowledge in organizing, planning, scheduling and maintaining budget.
• Strong ability in knowledge of room, public area and linen.
• Excellent in Customer service skills.
• Good leadership skills and problem solving, reasoning, motivating, organizational and training abilities are used often.

QUALIFICATION STANDARDS

Education

• Candidate must possess at least diploma, Advanced / Higher / Graduate Diploma Hospitality / Tourism / Hotel Management or equivalent, those with Resort employment experience with Resort Operation Background is desirable.
• Preferably Junior Executive specializing in Hotel Management / Tourism Services or Equivalent.
• Good problem solving, administrative and interpersonal skills are must.

Experience

• At least minimum three year (s) work experience as Assistant Housekeeper, Assistant Manager or Team Leader Housekeeping in hotel operation or cleaning industry.
• Experience and knowledgeable in cleaning chemical and machine handling.
• Experience in supervising and handling contract cleaner and contractors.