Guest Service Assistant

RM2,200 - RM2,500 monthly
  • The Face Suites
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Dec 07, 2022
Full time Front Office Deparment

Job Description


  • Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
  • Registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
  • Register guests promptly following the procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
  • Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. 
  • Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk. 
  • Prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.  
  • To handle all check-outs promptly for FIT individual guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.
  • Responsible for all issued (paid out) and collected funds (advance deposits), and foreign currencies in accordance to the hotel Credit policies.
  • To prepare and balance a cash report.  


The individual must possess the following knowledge, skills and abilities:

  • Must be able to write and communicate in English & Bahasa
  • Strong interpersonal skills
  • Ability to multi task
  • Computer literate (Word, Excel, etc.)
  • Willing to work on shift basis




Diploma in Hotel Management preferred


Fresh graduate are encourage to apply. Candidate with 1+ year Front Office Experience is preferable.