Food & Beverage Hostess / Host (Specialty Restaurant & Bar)

Meet and greet all guests and potential guests, at the front of the F&B outlet by ensuring the following: 

Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards 

Ensure F&B outlet operating equipment is clean and in working order 

Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy. 

Welcoming guests to the F&B outlet 

Being attentive to guest’s requests 

Escort guests to their preferred table or reserved table and seat guests according to F&B outlet standards 

Manage reservations and document in the Reservation book according to F&B outlet standards 

Train waiter staff and bus staff in hostess standards 

Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 

Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction  

Receive guest payments and process transactions as outlined in the cash and charge procedures as needed 

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service    

Maintain responsibility of cleanliness of hostess stations, all menus and drink menus 

Assist with food & beverage service 

Maintain detailed knowledge of menu, including daily specials 

Ensure tables are cleared quietly and efficiently 

May assist with other duties as assigned