Food & Beverage Attendant (Specialty Restaurant & Bar / Room Service)

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner 

Be attentive to guest’s needs 

Prepare food and beverages for service to guests and present food according to established health and presentation standards 

Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable 

Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary 

Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift 

Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty 

Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction 

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service    

May receive guest payments and process transactions as outlined in the cash and charge procedures as needed 

May assist with other duties as assigned