Night Duty Manager

Job description: -

• The Duty Manager assists the Assistant Front Office Manager & Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guest’s satisfaction.
• This role efficiently coordinates the day-to-day operation of the Front Desk and Guest Relation, providing leadership at the frontline level.
• Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
• Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.
• Serves as Guest Relations Manager and handles the tracking of service issues.

Qualification & Requirement: -

1. Diploma or certificate in hospitality, tourism or equivalent.
2. Minimum 3 years’ experience in similar capacity at a 4star hotel.
3. Excellent personality, strong communication skills and customer oriented.
4. Knowledge in Opera PMS (OPERA CLOUD) will be an added advantage.
5. Proficiency in English (oral and written
6. Excellent communication and people skills.
7. Good organizational and multitasking abilities
8. Problem-solving skills.
9. Proficient computer skills & PMS (OPERA CLOUD), including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
10. Solid customer service skills
11. Excellent leadership, team building, and management skills
12. Encouraging to team and staff; able to mentor and lead
13. Excellent verbal and written communication skills
14. Able to work on night shift.