Service Manager
- St. Giles Wembley Penang
- St. Giles Wembley Hotel, Jalan Magazine, Georgetown, George Town, Penang, Malaysia
- Nov 27, 2024
Job Description
- Trains new guest services department personnel.
- Answers inquiry regarding rates and availability.
- Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
- Maintains a detailed knowledge about the hotel's services and hours of operations.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Check guests in and out, including preparation of guest bills and authorising payments.
- Dealing efficiently with day to day billing and guest service queries.
- Report anything considered a health and safety hazard.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
- To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
- Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
- Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Salient Glory City Sdn. Bhd. is a private limited liability company, incorporated and domiciled in Malaysia. The principal activity of the Company is to carry out business of hotel, motel, service apartment and café and to provide management related services. Salient Glory City Sdn. Bhd. is trading as St Giles Wembley & Cititel Express Penang.
St. Giles Wembley - Located in the heart of Penang’s business and cultural center. A hotel dedicated to giving its guest an inspired and totally fulfilling stay. Featuring 415 rooms, Restaurant, 24-hour Café, and one of the largest ballroom in town with 12 supporting function spaces and Penang’s only helipad at the rooftop.
Salient Glory City Sdn. Bhd. is a wholly owned subsidiary of IGB Corporate Berhad. IGB is one of Malaysia’s leading property development group and is listed on the main board of Bursa Malaysia. Its business activities encompass construction, property development, retail development and hospitality.