Sales Manager

Event

• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals

Room

• Ensuring enquiries become confirmed business.
• Upselling where possible.
• Producing written quotations and confirmation.
• Checking customer satisfaction and resolving any issues to ensure repeat business.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Resolve and quell misunderstandings within a hotel premises