Room Division Manager

As a room division manager, your primary responsibility is to oversee the front office and housekeeping departments, ensuring the efficient operation of guest services, room accommodations, and housekeeping services. With strong leadership skills, strategic vision, and a commitment to excellence, you lead a team of staff members in delivering exceptional guest experiences, maintaining high standards of cleanliness and comfort, and maximizing revenue opportunities within the room division.

Duties and responsibilities

Front office management

Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.

Reservation management

Oversee the reservation, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.

Guest services enhancement

Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.

Housekeeping management

Manage the housekeeping department, including room attendants and supervisors, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.

Quality assurance

Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.

Revenue optimization

Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and profitability goals.

Training and development

Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.

Budget management

Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.

Technology integration

Evaluate and implement technology solutions and systems to streamline operations, enhance guest services, and improve efficiency in areas such as reservations, guest communication, and housekeeping management.

Safety and security

Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.

Collaboration and communication

Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.

What we are looking for:

1. Proven experience in a front office and houskeeping or administrative role.
2. Strong communication and interpersonal skills.
3. Excellent organizational and multitasking abilities.
4. Proficiency in MS Office, Excel and office management software.
5. Ability to work under pressure and handle challenging situations with professionalism.
6. Knowledge of basic accounting principles is preferred.
7. Flexibility to work shifts, including evenings and weekends if required.
8. At least 3 years plus experience of a similar role within the hospitality industry.
9. Commercially focused, have the ability to analyse market data and be results driven
10. Articulate, confident communicator at all levels both with colleagues and clients.
11. Ambitious, creative and the ability to influence decisions.
12. High level of customer focus and understanding.