Guest Service Assistant

RM2,000 - RM2,400 monthly
  • 32, Lorong Yap Kwan Seng, Kampung Baru, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Dec 02, 2022
Full time Front Office Deparment

Job Description

·         Assist guests with check in and checkout, as well as other cashiering duties

·         Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

·         Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

·         Liaise closely with other relevant departments to ensure that guests requests and needs are met

·         Update and maintain repeat guest history system

·         Handle guests’ complaints and comments tactfully and efficiently

·         Handling guests’ mails, messages, and answering of phone calls