Job Description
· Assist guests with check in and checkout, as well as other cashiering duties
· Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
· Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
· Liaise closely with other relevant departments to ensure that guests requests and needs are met
· Update and maintain repeat guest history system
· Handle guests’ complaints and comments tactfully and efficiently
· Handling guests’ mails, messages, and answering of phone calls
ibis Kuala Lumpur City Centre , the midscale brand from AccorHotels, and ibis family more than 1400 ibis hotels worldwide is set to make its debut in Kuala Lumpur with the opening of ibis Hotel Kuala Lumpur City Centre (KLCC) in August 2018. Located just a short walking distance from the heart of KL City Centre, the latest establishment from the reputable hotel group will be the perfect destination for travelers of leisure and business seeking a satisfying, comfortable, and thoroughly distinctive experience that plays off the vibrant culture of the city that surrounds it. ibis KLCC is set to be the biggest ibis in the world.
Kampung Kitchen Restaurant ,450 sitting capacity offering quality affordable buffet for white collars and families.
As it sets to open its first affordable luxurious hotel with international standards in Malaysia’s capital, this represents an important milestone for the ibis brand. Being the leading economy hotel brand, ibis has earned a worldwide reputation for excellent service at very competitive prices. Known for its simple yet modern designs, each ibis hotel is thoughtfully designed from the layout of the lobby to the finishing of its guestrooms.
The new 684-room accommodation is exclusively designed for a comfortable and relaxing stay. All rooms feature the supremely comfortable “Sweet Bed”, including the duvet and super-soft pillows, 43-inch flat-screen LCD TVs, hairdryer & iron, generously-sized bathrooms, modular desks and free high speed Wi-Fi. All rooms are equipped with international sockets/USB ports, coffee & tea making facilities and not to forget, sound retardant windows to guarantee a good night’s sleep at the best price.
Guests will be able to enjoy locally inspired eats at its restaurant, Kampung Kitchen, which will serve quintessential Malaysian cuisine. For in-room convenience or on your way out and about, stop by the “Petite Paris”, which offers comfort food and hot or cold beverages - on the go.
Other facilities offered at ibis KLCC include shuttle services to key locations around KL City, laundry service, meeting facilities for up to 120 Pax, The AsiaSpa for guests to relax and rejuvenate, a fully equipped gym and the rooftop infinity pool with Kuala Lumpur’s skyline as a backdrop. For those arriving outside of the normal check in time, guests will be pleased to know that round the clock check-in is available.