Reception Host

Front Office Reception – Join Our Team!

We’re looking for a Front Office Receptionist to join our team! This entry-level role is perfect for someone who’s passionate about providing excellent guest service and eager to grow in the hospitality industry. You’ll be the first point of contact for guests, assisting with check-ins, check-outs, and inquiries, while ensuring a smooth and welcoming experience. If you’re a friendly, professional, and adaptable team player, this could be the perfect opportunity for you!

• Communicate in a friendly, tactful, and professional manner with guests, suppliers, and colleagues.
• Greet and assist guests with check-in, check-out, and inquiries, ensuring a seamless and welcoming experience.
• Maintain a clean, tidy, and presentable appearance in line with the hotel’s grooming standards.
• Be punctual, reliable, and ensure you're at work on time according to your schedule.
• Be adaptable to changes in responsibilities, work areas, and shifts to meet business needs.
• Support your team and other departments by being flexible and assisting where needed.
• Approach guests, and colleagues with understanding, support, and helpfulness.
• Promote a positive work environment by encouraging teamwork and collaboration.
• Take pride in maintaining a tidy and well-kept work area that reflects Alila’s sustainability values.

Qualifications:

• Minimum SPM certification required
• Experience in a similar position or one level below
• Strong people skills with the ability to handle challenges and mistakes professionally
• Relevant administrative skills
• Confident personality