Assistant Manager - Front Office

RM3,000 - RM3,500 monthly
  • Corus Hotel Kuala Lumpur
  • Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 29, 2022
Full time Front Office Deparment

Job Description

  • Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all time.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Assists in greeting and checking-in VIP and Long Stay guests.
  • Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Co-ordinates VIP movements with relevant Departments as advised.
  • Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
  • Understands rate structure and promotional rates available.
  • Ensures that all Front Office employees are aware of current promotions, policies and other important information.
  • Ensures that all Front Office employees are familiar with the hotel’s products and services.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensures that all guest details are entered correctly in accordance with the principles of clean data.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Ensure all reports and log book entries from previous shifts requiring pending actions are followed up accordingly.
  • Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
  • Submits all guests/employees’ incident reports.
  • Authorize room/rate change, paid out, rebates, cash advances, acceptance of credit card and cheque etc based on the hotel’s policies and procedures.
  • Liaises and organize with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
  • To make daily rounds through all operating and supporting departments and to increase visibility to guests.
  • Ensures the strict control of room keys.
  • Reports “Lost and Found” items.