Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Nov 29, 2022
Front Office Deparment
Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all time.
Maintains positive guest and colleague interactions with good working relationships.
Assists in greeting and checking-in VIP and Long Stay guests.
Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.
Co-ordinates VIP movements with relevant Departments as advised.
Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
Understands rate structure and promotional rates available.
Ensures that all Front Office employees are aware of current promotions, policies and other important information.
Ensures that all Front Office employees are familiar with the hotel’s products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Ensure all reports and log book entries from previous shifts requiring pending actions are followed up accordingly.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Submits all guests/employees’ incident reports.
Authorize room/rate change, paid out, rebates, cash advances, acceptance of credit card and cheque etc based on the hotel’s policies and procedures.
Liaises and organize with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
To make daily rounds through all operating and supporting departments and to increase visibility to guests.
Ensures the strict control of room keys.
Reports “Lost and Found” items.
About Corus Hotel Kuala Lumpur
Corus Hotel Kuala Lumpur is an exclusive hotel located strategically at the heart of Kuala Lumpur City Centre. Offering a premier meeting and ideal destination, as well as a popular tourist/leisure destination, the Corus Hotel is located along Jalan Ampang, along the exclusive "Embassy Row" at the nexus of Kuala Lumpur’s ‘Golden Triangle’, encompassing the city’s prime business, financial and entertainment districts. In fact, Corus Hotel is situated 10 minutes away from the US Embassy.
There are a range of rooms available to suit the varied needs of guests, including the Deluxe Room, Paradise Cabana, Premier Deluxe Room as well as the newly- renovated Executive Deluxe, and Suite. We also offer a good selection of food and beverage outlets to cater to your tastes such as the Dondang Sayang Coffee House, Ming Palace Chinese Restaurant, Komura Japanese Restaurant and Kencana Lounge and Bar. If you are relatively new to Malaysia, you can try the local dishes cooked to perfection by our acclaimed chefs.
Perfectly placed, and well connected, Corus Hotel is located at the heart of Kuala Lumpur’s Golden Triangle, close to Bukit Bintang. A 5-minute walk in any direction takes you to the capital’s exclusive dining and shopping destinations. KL’s attractions and landmarks are also a short distance away, such as the Kuala Lumpur City Centre, Chinatown and KL’s hottest nightspots.
The hotel is only a 2-minute walk to the underground KLCC LRT station and a 5-minute walk to the world-famous Petronas Twin Towers and the city’s premier shopping centre, Suria KLCC. Connectivity to Singapore and Penang via the Aeroline Coach transits at Corus Hotel too.