Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Feb 20, 2024
Front Office Deparment
Delivers the basic standards and provide exceptional guest service at all time.
To greet all guests in a service orientated manner.
Maintains positive guest and colleague interactions with good working relationships.
Meets and greets all guests and assists with registrations.
Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Register hotel's guests in accordance with Front Office policies and procedures.
Understands rate structure and promotional rates available.
Be familiar with the hotel’s products and services and policies.
Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through.
Maintains sufficient stock of all supplies, such as printing materials, forms, and stationeries. To initiate replenishment as and when deem necessary.
Ensures the strict control of room keys.
Reports “Lost and Found” items.
About Corus Hotel Kuala Lumpur
Corus Hotel Kuala Lumpur is an exclusive hotel located strategically at the heart of Kuala Lumpur City Centre. Offering a premier meeting and ideal destination, as well as a popular tourist/leisure destination, the Corus Hotel is located along Jalan Ampang, along the exclusive "Embassy Row" at the nexus of Kuala Lumpur’s ‘Golden Triangle’, encompassing the city’s prime business, financial and entertainment districts. In fact, Corus Hotel is situated 10 minutes away from the US Embassy.
There are a range of rooms available to suit the varied needs of guests, including the Deluxe Room, Paradise Cabana, Premier Deluxe Room as well as the newly- renovated Executive Deluxe, and Suite. We also offer a good selection of food and beverage outlets to cater to your tastes such as the Dondang Sayang Coffee House, Ming Palace Chinese Restaurant, Komura Japanese Restaurant and Kencana Lounge and Bar. If you are relatively new to Malaysia, you can try the local dishes cooked to perfection by our acclaimed chefs.
Perfectly placed, and well connected, Corus Hotel is located at the heart of Kuala Lumpur’s Golden Triangle, close to Bukit Bintang. A 5-minute walk in any direction takes you to the capital’s exclusive dining and shopping destinations. KL’s attractions and landmarks are also a short distance away, such as the Kuala Lumpur City Centre, Chinatown and KL’s hottest nightspots.
The hotel is only a 2-minute walk to the underground KLCC LRT station and a 5-minute walk to the world-famous Petronas Twin Towers and the city’s premier shopping centre, Suria KLCC. Connectivity to Singapore and Penang via the Aeroline Coach transits at Corus Hotel too.