Front Office Assistant

RM2,200 - RM2,800 monthly
  • Corus Hotel Kuala Lumpur
  • Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Feb 20, 2024
Full time Front Office Deparment

Job Description

  • Delivers the basic standards and provide exceptional guest service at all time.
  • To greet all guests in a service orientated manner.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Meets and greets all guests and assists with registrations.
  • Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Register hotel's guests in accordance with Front Office policies and procedures.
  • Understands rate structure and promotional rates available.
  • Be familiar with the hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.
  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through.
  • Maintains sufficient stock of all supplies, such as printing materials, forms, and stationeries. To initiate replenishment as and when deem necessary.
  • Ensures the strict control of room keys.
  • Reports “Lost and Found” items.