RM2,000 - RM2,400 monthly
  • Corus Hotel Kuala Lumpur
  • Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 14, 2023
Full time Front Office Deparment

Job Description

  • Delivers the basic standards and always provide exceptional guest service.
  • To greet all guests in a service orientated manner.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally, and frequently verify that all guests are receiving the best possible service during check-in and check-out.
  • Understands rate structure and promotional rates available.
  • Be familiar with the hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
  • Ensure all incoming correspondences which include fax, mails, telexes, and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
  • Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through.
  • To issue luggage tags for all guest luggage to be kept in luggage room.
  • To provide wake up calls by knocking on the guest room doors when necessary.
  • To explain to guests the type of facilities available and to promote our hotel facilities such as restaurant, spa etc while escorting guest to the room.
  • Reports “Lost and Found” items.
  • To be thoroughly conversant with the Front Office computer system.
  • To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
  • To assist and ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage
  • To ensure function boards and other lobby posting are up to date and double check for spelling mistakes.
  • To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
  • Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.