Job Description
- Delivers the basic standards and always provide exceptional guest service.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally, and frequently verify that all guests are receiving the best possible service during check-in and check-out.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Ensure all incoming correspondences which include fax, mails, telexes, and letters for the Hotel’s guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all-important pending matters are recorded and follow through.
- To issue luggage tags for all guest luggage to be kept in luggage room.
- To provide wake up calls by knocking on the guest room doors when necessary.
- To explain to guests the type of facilities available and to promote our hotel facilities such as restaurant, spa etc while escorting guest to the room.
- Reports “Lost and Found” items.
- To be thoroughly conversant with the Front Office computer system.
- To coordinate with Front Desk personnel to facilitate the delivery of guest luggage to respective rooms.
- To assist and ensure all arriving and departing guests are promptly attended to by Bell Service personnel in carrying their luggage
- To ensure function boards and other lobby posting are up to date and double check for spelling mistakes.
- To render assistance in maintaining overall cleanliness of the hotel’s lobby and to seek assistance from Housekeeping department where necessary.
- Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
Corus Hotel Kuala Lumpur is an exclusive hotel located strategically at the heart of Kuala Lumpur City Centre. Offering a premier meeting and ideal destination, as well as a popular tourist/leisure destination, the Corus Hotel is located along Jalan Ampang, along the exclusive "Embassy Row" at the nexus of Kuala Lumpur’s ‘Golden Triangle’, encompassing the city’s prime business, financial and entertainment districts. In fact, Corus Hotel is situated 10 minutes away from the US Embassy.
There are a range of rooms available to suit the varied needs of guests, including the Deluxe Room, Paradise Cabana, Premier Deluxe Room as well as the newly- renovated Executive Deluxe, and Suite. We also offer a good selection of food and beverage outlets to cater to your tastes such as the Dondang Sayang Coffee House, Ming Palace Chinese Restaurant, Komura Japanese Restaurant and Kencana Lounge and Bar. If you are relatively new to Malaysia, you can try the local dishes cooked to perfection by our acclaimed chefs.
Perfectly placed, and well connected, Corus Hotel is located at the heart of Kuala Lumpur’s Golden Triangle, close to Bukit Bintang. A 5-minute walk in any direction takes you to the capital’s exclusive dining and shopping destinations. KL’s attractions and landmarks are also a short distance away, such as the Kuala Lumpur City Centre, Chinatown and KL’s hottest nightspots.
The hotel is only a 2-minute walk to the underground KLCC LRT station and a 5-minute walk to the world-famous Petronas Twin Towers and the city’s premier shopping centre, Suria KLCC. Connectivity to Singapore and Penang via the Aeroline Coach transits at Corus Hotel too.