Ensures to deliver the brand promise and provide exceptional guest service at all
Provide excellent service to internal customer in other departments as appropriate
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Ensures that basic standards have been implemented.
Maintain a high level of personal hygiene and food safety, appearance, wearing the
Fully conversant with all aspects of the Ordering System.
Have a thorough knowledge and understanding of all food and beverage items in the
menu and the ability to recommend Food and Beverage combinations and up sell
Understands and strictly adheres to Rules and Regulations established in Employee
Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Exercises responsible behavior at all times and positively representing the Hotel.
Attends training sessions and meetings as and when required
Carries out any other reasonable duties and responsibilities.
Greet and escort customer
Present menu and provide detailed information when asked
Prepare tables by setting up, silverware and glasses , make sure tidy and clean at
dining area Inform customers about days special
Offer menu recommendation upon request
Double check with the customer if the food and drinks arrived are correct
Communicate order details to the kitchen
Check dishes and kitchenware for cleanliness and presentation and report problem
Carry dirty plates ,glasses and silverware to stewarding area for washing
Staff knowledge about item 86 ( not available item) and promotional item
Wiping cutleries in hot water before serving to the customer , hygiene purposes
Dirty linen must sent to laundry every day and clean linen folding and keep in the
F&B staff must have knowledge about setting and serving VIP & VVIP.