Guest Services Officer

  • Perdana Kuala Lumpur City Centre
  • Perdana Kuala Lumpur City Centre, Lorong Binjai, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 23, 2022
Full time Front Office Deparment

Job Description

The Guest Services Officer is responsible for the efficient handling of check-ins, check-outs and other guest services offered at the Reception and Cashier Counter.

  1. To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests. 
  2. To follow up within 10 minutes with the necessary department to ensure completion of tasks.
  3. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift.
  4. To ensure that cashiering is follow SOP.
  5. All reservations taken are to be keyed in and confirmed through email or fax within the same day.
  6. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.