Guest Service Assistant

  • Perdana Kuala Lumpur City Centre
  • Perdana Kuala Lumpur City Centre, Lorong Binjai, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Jan 09, 2024
Full time Front Office Deparment

Job Description

Perdana Kuala Lumpur City Centre (PKLCC), owned by Permodalan Nasional Berhad and managed by Attana Hotels & Resorts Sdn. Bhd., is currently looking for young, dynamic and energetic individuals for the following position:

Guest Service Assistant

  1. To handle all guests requests promptly by documenting down the request using the Guest Request Form and immediately notify the specific department for resolving the issue/requests. 
  2. To follow up within 10 minutes with the necessary department to ensure completion of tasks.
  3. To ensure the preparations for all Expected Arrivals for the Day is complete at the beginning of a shift.
  4. To ensure that cashiering is follow SOP.
  5. All reservations taken are to be keyed in and confirmed through email or fax within the same day.
  6. To assist guest in arranging for taxis, travel and tour arrangement and other Concierge related service.