Senior Sales Manager

RM6,000 - RM6,500 monthly
  • Hard Rock Hotel Desaru Coast
  • Desaru Hard Rock Hotel, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • Nov 23, 2022
Full time Sales Department

Job Description

  • Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
  • Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities. 
  • Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure proper communication between sales and operations departments to satisfy any special group needs.
  • Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
  • Monitor competitive set activities and adjust execution as needed.
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. 
  • Resolve guest and client complaints and implement changes to prevent future issues.
  • Monitor quality assurance program scores and guest feedback.  Take corrective action when necessary.
  • Maintain effective relationships with clients.
  • Promote the organization in and out of industry and at relevant trade associations.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
  • Operate ethically to protect the Hard Rock brand.  Ensure brand and business initiatives are implemented. 
  • Maintain confidentiality of guest, employee, and company information.   
  • Respond to guest enquiries within 48 hours.