Job Description
- Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
- Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities.
- Coordinate ongoing research of the industry to detect market trends and related information for development of new sales and marketing strategies. Make recommendations to improve potential from various markets.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Ensure proper communication between sales and operations departments to satisfy any special group needs.
- Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
- Monitor competitive set activities and adjust execution as needed.
- Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
- Resolve guest and client complaints and implement changes to prevent future issues.
- Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
- Maintain effective relationships with clients.
- Promote the organization in and out of industry and at relevant trade associations.
- Present a professional image to employees, guests, clients, owners, and investors.
- Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
- Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
- Maintain confidentiality of guest, employee, and company information.
- Respond to guest enquiries within 48 hours.
About Hard Rock Hotel Desaru Coast
Escape to Malaysia’s ultimate destination for fun and entertainment at the Hard Rock Hotel Desaru Coast, conveniently located in Johor – Malaysia, driving distance from Singapore. The stunning resort provides an amplified experience for families, honeymooners, groups and business travelers alike by offering unforgettable amenities and unparalleled services.
This upscale hotel sits adjacent to one of the world’s biggest waterparks and overlooks its giant wave pool and man-made beach. Entry tickets to the waterpark can be obtained easily at the hotel. Get spoiled with Hard Rock’s stylish accommodations, live music and entertainment, collectible and merchandise, legendary memorabilia and an unmatched menu.