Job Description
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
- Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.
- Greet guests, confirm services, and escort to treatment room.
- Ensure medical releases are signed, as required.
- Conduct pre-treatment consultations.
- Explain draping procedures to guests and ensure they are followed.
- Conduct treatments.
- Promote and sell treatment products according to guest needs and preferences.
- Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
About Hard Rock Hotel Desaru Coast
Escape to Malaysia’s ultimate destination for fun and entertainment at the Hard Rock Hotel Desaru Coast, conveniently located in Johor – Malaysia, driving distance from Singapore. The stunning resort provides an amplified experience for families, honeymooners, groups and business travelers alike by offering unforgettable amenities and unparalleled services.
This upscale hotel sits adjacent to one of the world’s biggest waterparks and overlooks its giant wave pool and man-made beach. Entry tickets to the waterpark can be obtained easily at the hotel. Get spoiled with Hard Rock’s stylish accommodations, live music and entertainment, collectible and merchandise, legendary memorabilia and an unmatched menu.