Job Description
• Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required.
• Review contracts and negotiate revisions, changes, and additions with vendors, consultants, clients, suppliers, and contractors.
• Manage relationships with team members; assist in repairing and maintenance issue.
• Ensure quality and timeliness of work performed by contracted vendors.
• Create department budget to include resource quantities, costs, and expenses.
• Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.
• Balance staffing levels and labour to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel team member or employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Present a professional image to employees, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.
