Job Description
- Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required.
- Review contracts and negotiate revisions, changes, and additions with vendors, consultants, clients, suppliers, and contractors.
- Manage relationships with team members; assist in repairing and maintenance issue.
- Ensure quality and timeliness of work performed by contracted vendors.
- Create department budget to include resource quantities, costs, and expenses.
- Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
- Protect and enhance the value of property assets through appropriate programs and maintenance. Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.
- Balance staffing levels and labour to achieve ideal employee/guest engagement and cost ratio.
- Attract and select the best talent available from inside or outside the organization.
- Develop and implement strategies to retain staff.
- Train, coach, and counsel team member or employees to achieve their career goals and maximize their potential.
- Monitor and evaluate staff performance and deliver recognition and rewards.
- Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
- Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
- Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
- Resolve guest complaints and implement changes to prevent future issues.
- Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
- Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
- Present a professional image to employees, guests, clients, owners, and investors.
- Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
- Maintain confidentiality of guest, employee, and company information.
About Hard Rock Hotel Desaru Coast
Escape to Malaysia’s ultimate destination for fun and entertainment at the Hard Rock Hotel Desaru Coast, conveniently located in Johor – Malaysia, driving distance from Singapore. The stunning resort provides an amplified experience for families, honeymooners, groups and business travelers alike by offering unforgettable amenities and unparalleled services.
This upscale hotel sits adjacent to one of the world’s biggest waterparks and overlooks its giant wave pool and man-made beach. Entry tickets to the waterpark can be obtained easily at the hotel. Get spoiled with Hard Rock’s stylish accommodations, live music and entertainment, collectible and merchandise, legendary memorabilia and an unmatched menu.