Room Supervisor (Housekeeping)

RM2,200 - RM2,500 monthly
  • Hard Rock Hotel Desaru Coast
  • Desaru Hard Rock Hotel, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • Nov 21, 2022
Full time Housekeeping Deparment

Job Description

  • Supervise department operations.  Maintain regular presence throughout the department.
  • Supervise employees to ensure assigned duties are completed to standard and a positive guest experience is delivered
  • Monitor and evaluate staff performance and deliver recognition and rewards. 
  • Ensure control of all keys required to operate the department.
  • Help create and modify the weekly work schedule, as needed.
  • Ensure the proper handling, maintenance, storage, and security of all department equipment.
  • Supervise and participate in periodic department inventories.
  • Assist Room Attendants in cleaning rooms, as needed. 
  • Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present. 
  • Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
  • Assist Room Attendants in deep cleaning guest rooms.
  • Remove In Room Dining trays/tables from guest rooms and corridors.
  • Ensure all equipment in guest room is in working order and all amenities are free of damage, 
  • Deliver guest request items to guest rooms. 
  • Update room status during shift, ensuring supervisor reports are reflected in Opera and discrepancies are resolved. 
  • Coordinate out of order rooms with Front Office and Engineering. 
  •  Answer calls to housekeeping.  Take and dispatch guest requests, ensuring all loaned items are tracked. 
  • Coordinate vacuum cleaner repairs.
  • Maintain Housekeeping office.
  • Maintain positive and professional communication with all staff.