Job Description
- Supervise department operations. Maintain regular presence throughout the department.
- Supervise employees to ensure assigned duties are completed to standard and a positive guest experience is delivered
- Monitor and evaluate staff performance and deliver recognition and rewards.
- Ensure control of all keys required to operate the department.
- Help create and modify the weekly work schedule, as needed.
- Ensure the proper handling, maintenance, storage, and security of all department equipment.
- Supervise and participate in periodic department inventories.
- Assist Room Attendants in cleaning rooms, as needed.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Assist Room Attendants in deep cleaning guest rooms.
- Remove In Room Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in guest room is in working order and all amenities are free of damage,
- Deliver guest request items to guest rooms.
- Update room status during shift, ensuring supervisor reports are reflected in Opera and discrepancies are resolved.
- Coordinate out of order rooms with Front Office and Engineering.
- Answer calls to housekeeping. Take and dispatch guest requests, ensuring all loaned items are tracked.
- Coordinate vacuum cleaner repairs.
- Maintain Housekeeping office.
- Maintain positive and professional communication with all staff.
About Hard Rock Hotel Desaru Coast
Escape to Malaysia’s ultimate destination for fun and entertainment at the Hard Rock Hotel Desaru Coast, conveniently located in Johor – Malaysia, driving distance from Singapore. The stunning resort provides an amplified experience for families, honeymooners, groups and business travelers alike by offering unforgettable amenities and unparalleled services.
This upscale hotel sits adjacent to one of the world’s biggest waterparks and overlooks its giant wave pool and man-made beach. Entry tickets to the waterpark can be obtained easily at the hotel. Get spoiled with Hard Rock’s stylish accommodations, live music and entertainment, collectible and merchandise, legendary memorabilia and an unmatched menu.