Job Description
This role involves welcoming guests, addressing their inquiries and needs, and ensuring their overall comfort and satisfaction during their stay. The Guest Service Assistant plays a vital role in creating a positive and memorable experience for all guests.
- Welcome guests with a warm and friendly demeanor, creating a positive first impression
- Respond promptly to guest inquiries, both in person and over the phone
- Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.
- Address and resolve guest concerns and complaints in a courteous and professional manner
- Assist guests during the check-out process, ensuring accurate billing and efficient departure
- Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.
About Trinidad Suites Johor
Trinidad Suites Johor, Trademark Collection by Wyndham is strategically located within Iskandar Puteri and overlooks Puteri Harbour. On the very edge of the Malaysian-Singapore border, It enjoys views of Singapore to the South and Straits to the West.