Rock Shop Assistant

RM1,500 - RM1,800 monthly
  • Hard Rock Hotel Desaru Coast
  • Desaru Hard Rock Hotel, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • Nov 21, 2022
Full time Front Office Deparment

Job Description

  • Open and close Rock Shop according to procedures.
  • Ensure cashier station is organized and fully stocked at all times. 
  • knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions. 
  • Use suggestive selling techniques. 
  • Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage. 
  • Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced. 
  • Operate point of sale system. 
  • Reconcile bank at end of shift, ensuing bank is balanced. 
  • Process merchandise returns according to procedures. 
  • Ship guest purchases. 
  • Maintain dressing rooms. 
  • Receive and unpack merchandise shipments. 
  • Follow loss prevention procedures. 
  • Maintain positive and professional communication with all staff. 
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand. 
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information.