Rock Royalty Butler

RM1,500 - RM1,800 monthly
  • Hard Rock Hotel Desaru Coast
  • Desaru Hard Rock Hotel, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • Nov 21, 2022
Full time Front Office Deparment

Job Description

  • Assist all department operations.  Maintain regular presence throughout the department. 
  • Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages as may be assigned.
  • Preparations, service and content of menu items, Coordinates with kitchen on daily or monthly specials and promotions.
  • Establish professional service for VIP as and when required/ Personal-assistant.
  • Check Rock Royalty Level guest preference and choice during stay beside escort to room assigned.
  • Perform Rooming for Rock Royalty Level guests and responsible to overview entitlement and privileges.
  • Establish and maintain accurate inventory records.  Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
  • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
  • Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment.
  • Ensure adequate of supplies, materials, and requisition for general supplies.
  • Attends to guest complaints, requests or inquiries regarding food and services.
  • Ensure efficient legal full provision of services to guests at the reception.
  • Responsible for all the Memorabilia merchandise placed at the Rock Royalty Lounge.
  • All sales proceeds from the operation of Reception should be properly accounted for.
  • Ensure day-to-day efficiency of the section;
  • Inspect and verify the condition, quantity and quality of goods when they are delivered by suppliers.
  • Prepare the cash register daily sales report.
  • Responsible for the cash balance of the cash register assigned.
  • Prepare monthly consignment report for those goods that are under consignment basic, and replenish the stock.
  • Read and review invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the property.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure the proper handling, maintenance, storage, and security of all department equipment.
  • Set and maintain standards of cleanliness. Inspect all areas of responsibility daily.
  • Establish and execute detailed cleaning and preventive maintenance programs of all furniture, fixtures, and equipment.
  • Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
  • Attend training and coaching from Rock Royalty Manager/Concierge.
  • Attend regular meetings with Band Member to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
  •  Participate in Sound Checks conducted in department. 
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. 
  • Assist in resolving guest complaints and implement changes to prevent future issues.
  • Maintain presence in property during peak business periods.
  • Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
  • Maintain effective relationships with guests.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Operate ethically to protect the Hard Rock brand.  Ensure brand and business initiatives are implemented.
  • Maintain confidentiality of guest, employee, and company information.