Job Description
- Assist all department operations. Maintain regular presence throughout the department.
- Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages as may be assigned.
- Preparations, service and content of menu items, Coordinates with kitchen on daily or monthly specials and promotions.
- Establish professional service for VIP as and when required/ Personal-assistant.
- Check Rock Royalty Level guest preference and choice during stay beside escort to room assigned.
- Perform Rooming for Rock Royalty Level guests and responsible to overview entitlement and privileges.
- Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
- Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
- Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment.
- Ensure adequate of supplies, materials, and requisition for general supplies.
- Attends to guest complaints, requests or inquiries regarding food and services.
- Ensure efficient legal full provision of services to guests at the reception.
- Responsible for all the Memorabilia merchandise placed at the Rock Royalty Lounge.
- All sales proceeds from the operation of Reception should be properly accounted for.
- Ensure day-to-day efficiency of the section;
- Inspect and verify the condition, quantity and quality of goods when they are delivered by suppliers.
- Prepare the cash register daily sales report.
- Responsible for the cash balance of the cash register assigned.
- Prepare monthly consignment report for those goods that are under consignment basic, and replenish the stock.
- Read and review invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the property.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Ensure the proper handling, maintenance, storage, and security of all department equipment.
- Set and maintain standards of cleanliness. Inspect all areas of responsibility daily.
- Establish and execute detailed cleaning and preventive maintenance programs of all furniture, fixtures, and equipment.
- Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
- Attend training and coaching from Rock Royalty Manager/Concierge.
- Attend regular meetings with Band Member to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
- Participate in Sound Checks conducted in department.
- Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
- Assist in resolving guest complaints and implement changes to prevent future issues.
- Maintain presence in property during peak business periods.
- Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
- Maintain effective relationships with guests.
- Present a professional image to employees, guests, clients, owners, and investors.
- Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
- Maintain confidentiality of guest, employee, and company information.
About Hard Rock Hotel Desaru Coast
Escape to Malaysia’s ultimate destination for fun and entertainment at the Hard Rock Hotel Desaru Coast, conveniently located in Johor – Malaysia, driving distance from Singapore. The stunning resort provides an amplified experience for families, honeymooners, groups and business travelers alike by offering unforgettable amenities and unparalleled services.
This upscale hotel sits adjacent to one of the world’s biggest waterparks and overlooks its giant wave pool and man-made beach. Entry tickets to the waterpark can be obtained easily at the hotel. Get spoiled with Hard Rock’s stylish accommodations, live music and entertainment, collectible and merchandise, legendary memorabilia and an unmatched menu.