Bellman

RM1,500 - RM1,800 monthly
  • Hard Rock Hotel Desaru Coast
  • Desaru Hard Rock Hotel, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • Nov 21, 2022
Full time Front Office Deparment

Job Description

  • Proactively offer guests assistance with baggage in any area of the property. 
  • Upon departure, thank guests and invite them back to the hotel.
  • Orient guests to the property when escorting to guest rooms. 
  • ·Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing. 
  • Store and retrieve luggage for guests. 
  • Assist individuals and groups with check-in, checkout, and room changes.
  • Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices. 
  • Ensure property entrance, lobby, and bell closet areas remain clean and orderly. 
  • Utilize bell carts effectively and with caution.  Ensure carts remain clean and in good condition.
  • Request taxis and shuttles for guests, as needed.
  • Notify Front Desk of VIP arrivals.
  • Engage in conversation with guests at property entrance and in lobby areas.
  • Maintain an alert position at post at all times.
  • Work closely with the door and valet staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
  • Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. 
  • Work with Front Office Manager regarding hotel business to keep them informed.
  • Maintain positive and professional communication with all staff. 
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, and hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
  •  Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  •  Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand. 
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information.