Assistant Front Office Manager

  Responsibility and Authority

• Assist the Front Office Manager in interviewing applicants for the Front
• Office whenever required and make recommendations on suitable candidates.
• Assist the Front Office Manager in selecting staffing, training and evaluating of all personnel in the Front Office.
• Responsible for the daily administrative work of the Front Office.
•  Provide immediate reference to staff during the shift.
• Double check duty rosters for the Front Office sections and sign log book of various sections.
•  Make every effort to ensure the comfort and enjoyment of hotel guests.
•  Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
•  Conduct departmental training to staff and report the progress of their performance.
•  Maximize room revenue and occupancies as much as possible.
•  Review and understand revenues and occupancy forecasts.
•  Ensure effective allocation of work among various sections and shifts.
•  Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
•  Supervise personal grooming, haircut and staff behavior at the counters.
•  Supervise and maintain the neatness and tidiness of the various counters.
•  Recommend improvement in term of guest service, increase revenue, reduce costs and improve  staff’s job performance.
•  Report regularly on happenings during the shift.
•  Ensure all reports prepared by the Front Office sections are accurate and submit to the Front Office Manager promptly.
•  Station and supervise the Front Desk whenever possible.
•  Take charge of the department in the absence of the Front Office Manager.
•  Be fully familiar with the hotel policies and emergency procedures.
•  Greet VIP guests on arrival.
•  Perform other duties as directed by the Front Office Manager.