Assistant Front Office Manager

  • Furama Bukit Bintang
  • 136, Jalan Changkat Thambi Dollah, Pudu, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 16, 2022
Full time Front Office Deparment

Job Description

  Responsibility and Authority

  • Assist the Front Office Manager in interviewing applicants for the Front
  • Office whenever required and make recommendations on suitable candidates.
  • Assist the Front Office Manager in selecting staffing, training and evaluating of all personnel in the Front Office.
  • Responsible for the daily administrative work of the Front Office.
  •  Provide immediate reference to staff during the shift.
  • Double check duty rosters for the Front Office sections and sign log book of various sections.
  •  Make every effort to ensure the comfort and enjoyment of hotel guests.
  •  Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
  •  Conduct departmental training to staff and report the progress of their performance.
  •  Maximize room revenue and occupancies as much as possible.
  •  Review and understand revenues and occupancy forecasts.
  •  Ensure effective allocation of work among various sections and shifts.
  •  Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
  •  Supervise personal grooming, haircut and staff behavior at the counters.
  •  Supervise and maintain the neatness and tidiness of the various counters.
  •  Recommend improvement in term of guest service, increase revenue, reduce costs and improve  staff’s job performance.
  •  Report regularly on happenings during the shift.
  •  Ensure all reports prepared by the Front Office sections are accurate and submit to the Front Office Manager promptly.
  •  Station and supervise the Front Desk whenever possible.
  •  Take charge of the department in the absence of the Front Office Manager.
  •  Be fully familiar with the hotel policies and emergency procedures.
  •  Greet VIP guests on arrival.
  •  Perform other duties as directed by the Front Office Manager.