Senior Sales Manager/ Sales Manager

Job Purpose 

Oversee the Sales Operations of the relevant Country/Region.

Primary duties and responsibilities

• Liaise closely with the DOSM in line with directions provided by the GM and relevant parties to develop a marketing plan that identifies market niches and segments (Corporate Sales/Government Sector/ Travel Agent), i.e., the Kuala Lumpur (KL) area and other assigned areas
• Monitor and review sales production, adjust sales activities, account coverage, and sales priorities to achieve plan goals.
• Establish account qualification criteria, use market research and telemarketing resources to identify new and priority accounts, and assign sales to assure optimal coverage.
• Build business/market share by finding new ways to promote the company and participating in local events to increase Room and F&B revenue.
• Creative selling for guestroom, meeting facilities and dinner packages.
• RFP Accounts
• Optimize room utilization and yield Management by assessing room demand and supply.
• Uphold the responsibility for selected key accounts to ensures the continuity of business relationships and the potential for future growth.
• Attending client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
• Ensure that the administration is in line with SOPs for proper record-keeping.
• Ad hoc duties as assigned by DOSM/GM.

Qualifications, experience and skills

• At least 5-6 years of sales experience in the hospitality industry with knowledge of the market.
• Diploma in Hotel Management or equivalent qualification required.
• Functional knowledge of Sales and Marketing is essential.
• Able to work independently as well as in a team, drive for result.
• Excellent people, problem solving and communication skills.
• Literacy in software applications, preferably in travel and hospitality operating software.