Hospitality Jobs of Malaysia

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1.     Address guests' service needs in a professional, positive, and timely manner.

2.     Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

3.     Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

4.     Thank guests with genuine appreciation and provide a fond farewell.

5.     Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

6.     Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

7.     Assist other employees to ensure proper coverage and prompt guest service.

8.     Speak to guests and co-workers using clear, appropriate and professional language.

9.     Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

10.  Talk with and listen to other employees to effectively exchange information.

11.  Support all co-workers and treat them with dignity and respect.

12.  Develop and maintain positive and productive working relationships with other employees and departments. Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

13.  Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

14.  Protect the privacy and security of guests and coworkers.

15.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

16.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

17.  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

18.  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

19.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Contact Us

  • Person-in-charge / Department
    Ooi Lay Ling
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