FRONT OFFICE ASSISTANT - FRONT OFFICE

RM1,500 - RM1,600 monthly
  • Hotel Tenera
  • Bandar Baru Bangi, Selangor, Malaysia
  • Oct 31, 2022
Full time Front Office Deparment

Job Description

Job Responsibilities

  • Report for work punctually in a proper and neat attire complete with name tag.
  • Prepares and maintain records pertinent to the guest stay in hotel.
  • Responsible for cash float and all cash transactions.
  • To assist guest in handling of safety deposit boxes.
  • To handle and maintain an accurate records of massages/faxes/mail/folio efficiently.
  • Assist in taking room reservations at the counter or on the phone.
  • Preparation of pre-registration of guest before arrival when guest checks in, fill in all particulars on the registration form. Collect the required deposit.
  • To file and distribute computer reports.
  • To ensure that all check-out guest folios and Account’s copies with instructions for billing to companies are accompanied by supporting documents/bills/invoices etc.
  • To ensure all outlet bills/check in forms are slotted into guest’s folio to accord speedy check-out.
  • Handling of foreign exchange.
  • To report to Duty Manager/Assist Front Office Manager of all guest complaints immediately.
  • Read logbook and initial at the beginning of every shift.
  • Ensure room key is returned upon every check-out.
  • Inform other departments and outlets of arrival, room changes, check-outs, and special arrangement.
  • Inform Housekeeping of blocked off rooms for early arrival to be cleaned first thing in the morning.
  • Compile any room changes and inform relevant department.
  • Return room key to slot immediately.
  • File all returned keys periodically to ensure constant flow of keys.
  • On midnight shift, check the key rack and record any missing keys to furnish the Front Office Manager a copy of the Report. Missing key report should be followed-up.
  • On midnight shift to prepare Arrival report for the following day and to print “R” card and to sort accordingly.

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Tourism/Hotel Management or equivalent.
  • At least 2 Year(s) of working experience in hospitality industries are required for this position.
  • Computer literate and possess report writing skills.