Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Oct 25, 2022
Front Office Deparment
Plan and organize hotel activities to drive sales.
Manage and monitor hotel expenses and track inventory.
Plan and implement marketing campaigns with marketing teams.
Build and maintain strong relationships with visitors, clients and vendors.
Conduct hotel budgeting and financial planning. Suggest and implement new ideas.
Determine KPIs and Track KPIs and prepare reports.
Manpower planning, hiring and conduct onboarding for hotel staff.
Evaluate and review staff performance.
Ensure safety and adherence to rules and regulations.
Prepare and manage schedules and shifts.
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
Conduct daily briefings and ensure that all pertinent information is well received by team members.
Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
Managed Reservations Department in a high house situation and recommend actions to be taken.
Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
Handle all guest correspondences and ensure prompt follow-ups.
Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
Familiar with hotel management industry is added advantage.
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management/Restaurant or equivalent.
Preferably senior marketing executive in Hotel Management/Tourism Services/F&B industry or equivalent.
Candidate must possess good interpersonal, effective communications skills, organized & well structured, computer literacy.
Work experience as FO or Sales and Marketing in hotel industry is adding advantage.
Experience with hotel reservations software e.g. Ezee system is add advantage for this position.
At least 5 years working experiences in related fields are encouraged to apply.
Required language : Mandarin, English & Bahasa Malaysia.
About Sojourn Guest House
Sojourn Guest House is a part of the HerbaLine Global Wellness Group (HGWG), which accentuates beauty, comfort, and stress-free services and packages. The vision is straightforward, everyone deserves an experience that lightens the body and mind. At HerbaLine Global Wellness Group, we aspire to offer a unique and holistic wellness experience based on the "EAT WELL; LOOK WELL; LIVE WELL" principle via 3 primary brands.
Sojourn Guest House [LIVE WELL] is a haven of healthy living focused on your well-being while traveling. With a wide range of amenities up to 4-STAR standard, comfortable beds, and a cosy setting for you to take a breather, the space is uniquely designed to relax and indulge in tranquility. Our caring staff will make you feel like part of the family, with their sincere and gracious service and thoughtful personal touches.
Each Sojourn Guest House features a Mama Kim restaurant, "Where Healthy is Yummy" [EAT WELL]. A nourishing menu of delicious meals such as the signature dish, Sauna Mee will be sure to satisfy your craving for home-style cooking. Guests may want to experience sublime relaxation, and renowned service in our Herbaline Facial Spa [LOOK WELL]. A relaxing retreat will begin with our unique complimentary journey, and continue with one of our signature facials, a therapeutic massage, or soak in our private dipping pool, all delivered with our legendary service.