Bell Captain

RM2,200 - RM2,900 monthly
  • Avante Hotel
  • AVANTÉ Hotel, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor, Malaysia
  • Jun 05, 2024
Full time Front Office Deparment

Job Description

  1. To assist the Chief Concierge or Assistant Chief Concierge to train, coach, lead and motivate the Concierge Team towards excellent customer service to guests and staff alike.
  2. To assist Superior with the arrangement of the daily Concierge Team schedule and task and be involved with the daily Concierge activities.
  3. To collect feedback and response from guests and to update Superior of the information and to plan on improvement or upkeep the service.
  4. To ensure all documents, billings and reports are filed accordingly.
  5. To ensures everyone in the Concierge Team is knowledgeable about hotel facilities, updated on latest activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  6. To ensure constant sufficient supply and availability of printed materials such as brochures, stationary and all operating equipment are in good order to run the day to day operations.