Reservations Supervisor

RM2,200 - RM3,100 monthly
  • Avante Hotel
  • AVANTÉ Hotel, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor, Malaysia
  • Jun 05, 2024
Full time Front Office Deparment

Job Description

a.      To assist Reservations Manager with the rooms forecasting.

b.      To check the accuracy of room blocks, reservations, and group market codes performed by the                 Team.

c.      To lead Reservations Team in the absence of the Reservation Team and to ensure their tasks are               carried out efficiently.

 d.     To assist Reservations Manager in training, scheduling, counselling, motivating and coaching                     Reservation Team.

 e.     To work closely with other department especially Front Office and Sales department on request               of bookings or special arrangement from guests or group.

 f.      To be well-versed in all reservations handling and process, to understand room inventory control             and proficient in operating the hotel system.

 g.     To be familiar with hotel’s policies and procedures (SOP).

 h.     To be well-versed with the facilities and services offered by the hotel and ability to upsell.

 i.      To have good and updated knowledge of the room product in terms of rates and room details.

 j.      To have good information and updates of Room Rates Structure - corporate, government, travel                agent, OTAs and etc. in order to provide accurate info to guest.

k.      To be familiar with the hotel’s credit policies to effectively handle and process billing                                   requirements.