Hostess - Chinese Restaurant

  • Four Seasons Hotel Kuala Lumpur
  • Kuala Lumpur City Centre, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • May 27, 2024
Full time F&B Department

Job Description

HOSTESS – CHINESE RESTAURANT

The Hostess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Hostess is the guest’s first impression of the restaurant. This Hostess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the Hostess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Hostess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the Hostess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The Hostess is also familiar with frequent guests and knows their names and preferences.

We are looking for individuals with excellent personal presentation and interpersonal skills. Fluency in reading, writing, and spoken English is also required. The Hostess position requires continuous standing for up to 8 hours a day. The ideal candidate will have a confident outgoing personality and a can-do approach to any request. The ability to remain calm under pressure is essential and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays.

 

MAIN RESPONSIBILITIES/TASKS:

  • Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
  • Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
  • Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
  • Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Complete special projects (menu changes, signage, etc) as instructed. 
  • Ensure proper table set-up and make minor adjustments as needed. 
  • Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.