Front Office Supervisor

  • Hard Rock Hotel Desaru Coast
  • Hard Rock Hotel Desaru Coast, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia
  • May 07, 2024
Full time Front Office Deparment

Job Description

Job description

  • Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
  • Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
  • Ensure all guest information is accurate and maintained in an organized manner.
  • Utilize the property management system to run daily reports and block any special requests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.

REQUIREMENTS

  • Secondary school degree preferred and/or previous work experience in service for at least 2 years.