Team Leader - Rooms

  • Le Meridien Petaling Jaya Hotel
  • Le Méridien Petaling Jaya, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
  • May 08, 2024
Full time Housekeeping Deparment

Job Description

  • To manage all functions related to the cleanliness of the hotel’s guest rooms and floors.
  • Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Issues and keeps record of master keys.
  • Prepares and issues Room Status Report.
  • Distributes “Turndown” amenities.
  • Assigns duties and responsibilities to Housekeeping Attendants.
  • Obtains and follow-up handover work from previous shift Team Leaders.
  • Inspects guest rooms.
  • Liaises closely with the Front Office regarding guestroom status.
  • Reports and follow-up on repair and maintenance.
  • Reports lost and damaged items.
  • Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.