Team Leader - Public Area

  • Le Meridien Petaling Jaya Hotel
  • Le Méridien Petaling Jaya, Jalan SS 7/26a, SS7, Petaling Jaya, Selangor, Malaysia
  • May 08, 2024
Full time Housekeeping Deparment

Job Description

  • To manage all functions related to the cleanliness of the hotel’s public and back-of-the house areas.
  • Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Assigns duties and responsibilities to Housekeeping Attendants. 
  • Conducts checks on works done by Housekeeping Attendants.
  • Plans and schedules periodic works such as, carpet shampooing, and high dusting.
  • Liaises closely with Florists regarding floral arrangement in the hotel.