Sales Coordinator

OBJECTIVE OF THIS POSITION:

To support the Assistant Sales Manager, Senior Sales Managers, Assistant Director of Sales and Director of Sales giving clients continuity of contact and service to increase MICE group, conferences as well as Banquet & Catering events

To ensure to handle and process all incoming meetings, conferences, groups & events inquiries in the absence of Manager in charge of the account

To ensure that customers satisfaction is the key driver for all sales initiatives and strategies

To ensure a high level of exposure within the hotel through walk in site inspection, direct sales (meaning within as well as outside hotel with sales managers-) to visit clients, telephone contacts and written communications

To ensure standard of excellence in performance is achieved both within sales related responsibilities and as ambassador for sales with other team players throughout the hotel

DUTIES AND RESPONSIBILITIES:

• To achieve daily targeted level of telemarketing calls (200 quality telephone calls per month is the minimum standard)
• To support and prepare proposals/agreements negotiated and confirmed by account managers, by obtaining approval & signature from appropriate Director of Events or Sales Manager concerned-entry and setting up TRACE IN OPERA then distribute copies to Reservation, Finance, and sales file and to ensure all the contract’s are followed up as per trace date and converted from tentative to definite and the contract is signed back
• Daily print out of event list, highlighting VIP guests to be greeted. Review No-Show report and Complimentary rooms by printing Front Office arrival list
• To arrange for meet and greet for VIP arrivals and prepare welcome letters for account managers, conduct site inspection for account managers in their absence.
• To take on tasks delegated by Director of Sales
• To prepare telemarketing report, including Clients called potential of Catering or rooms business,  any rates discussion who is decision maker and bookers for the hotel selection and to find out if they are interested in Grand Millennium KL for future events, if not why not
• To handle general telephone/email or fax or walk-in enquiries and discuss with account manager who is the responsible on the account
• To fax or to send e-mail blast for the promotional packages of the hotel. Prepare report and submit the account list to Director of Sales

SKILLS AND ATTITUDE REQUIRED:

• Positive attitude with polite manners
• Assertive yet personable with effective communication skills
• Well groomed with professional manners
• Excellent follow-up skills necessary
• Able to prioritize workload, is organized and well structured
• Must have initiative and be self starter, not waiting to be driven
• Computer literacy is a must. Knowledge of hotel PMS systems is advantageous
• Able to deal with complaints in a calm and helpful manner     
• Sees challenges as opportunities