Food & Beverage Assistant

  • The Face Suites
  • THE FACE Suites, Jalan Sultan Ismail, Kampung Baru, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Jan 17, 2024
Full time F&B Department

Job Description

DUTIES AND RESPONSIBILITIES

  1. Greets guests and presents them with the menu.
  2. Informs guests about the special items for the day and the changes in menu if any.
  3. Recommends food and beverages to the guest and also try to upsell.
  4. Takes food and beverage orders from the guest.
  5. Issue receipts, accept payments and return the correct change. 
  6. Performs basic cleaning tasks as needed or directed by the supervisor. 
  7. Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
  8. Communicates to the guest and provide assistance with their queries.
  9. Co - ordinates with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  10. Serves food and beverage to the guest as per the course of order.
  11. Be attentive to guests.
  12. Promptly respond to guest with any additional request.
  13. Remove cutleries, replenish utensils, refill glasses etc. 
  14. Properly open and pour wine at the tableside.